Cannot Connect to App Store in iOS 12.4/iOS 13.1 on iPhone or iPad- Fixed

11 Can not connect to App store in iOS 11 on iPhone and iPad

Cannot Connect to App Store in iOS 12/iOS 13 on iPhone/ iPad, All time we need App Store for use iOS app on iPhone, iPad cause we can’t download the app from a third-party store or Web. Get help from us from this article, and cannot connect to App Store iOS 12/iOS 13 on iPhone or iPad. In the troubleshooting steps, we need to check and test the Apple software system and iOS Device settings. That might be bug and misconfiguration from outside. 

iOS 12 unable to connect app store on these models, iPhone 5S, iPhone 6, 6 Plus, iPhone 6S, iPhone 7, 7 Plus, iPhone 88 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR.

we are happy to help you, submit this Form, if your solution is not covered in this article.

Let’s see how to repair issue on can’t connect to App Store pop-up message or App Store home screen goes white and not apps are found, Unable to view apps. Also, page for search app not getting the result from app name.

Apple always cares millions of connected Apps users and Developers. Apple guaranteed on app store server is still up. I’m an Apple fan even I got the same error on my iPhone 8 Plus so I was gone with the bottom guide and got the fix.

Update – before getting started bottom guide, Make sure your iOS device running with latest iOS. After significant update iOS 1. New update iOS available to download and install.

So please go to SettingsGeneralSoftware update to check out for a new version. If device up to date, however, you encounter an error cannot connect to App Store iPhone 8 (Plus) or other models then try following workarounds. Don’t miss out to bookmark this useful post.


[For App Store issue: Cannot Connect to App Store in iOS 12 on iPhone, iPad]

Cannot connect to App Store Fix

Pro Tips: Worked 99%

Turn off WiFi, “Turn on Cellular Data” or Mobile Data. “Force close App Store” App from App Switcher screen. Re-Launch App Store app.

That’s it. Still not fixed jump to the next step.


I feel that this error will see mostly on After Update iOS, Or we jump to the app store from Web page/installed Apps on iDevice.

11 Cannot Connect to App Store in iOS 11 on iPhone and iPad

1. Is the app store down? Check using these ways

first of all you should check Apple server system status for app store from here. Early in the list is Apple App Store status.

Identify down service with the red or yellow mark,

Wait for some time to refix App Store issues, Check again after some time so you will auto fix: Cannot Connect to App Store in iOS 12/ iOS 13 on iPhone, iPad.

Now everything is beautiful on the server then you should check on your iOS device.

2. Logout and login App Store

Verify that your iPhone signing-in with correct Apple ID, Go to the Settings app on iPhone, iPad.

Check and Verify Apple ID used in App Store

Step 1: Under the settings, Tap on Profile name.

1 iPhone profile in settings

Step 2: Now, Go to iTunes & App Store > Tap on Apple ID.

2 iTunes & App Store on iPhone in iOS 11

Step 3: Popup screen show list of options, Choose to Sign out and Sign In again. Getting error connecting to the apple server that means try after sometimes.

3 Sign Out iTunes store in iOS 11

3. Manage Date & Time to automatically

Auto Update Date & Time change or reset itself depends on current geolocation. Enable auto update Date and Time,

Go to the Settings > General > Date & Time > Set Automatically toggle enabled.

2 Set Date and Time automatically on iPhone with iOS 11

This setting will use location services, See your time Zone for identifying auto time zone is working correctly or updated.

4. Restart or Reboot iPhone/iPad

Follow this short step, Restart or Reboot iPhone. Press and hold Sleep/ Wake button until you see Slide to log off. Again press sleep/ wake button for a start.

Force restart:

Force Restart iPhone 8, iPhone 8 Plus, iPhone X:
First Press and Quickly Release Volume Up button, then Press and Quickly Release Volume Down Button, then Press and Hold Side Button until you see the Apple logo on Screen.

To Start the iPhone, Again press Side button until startup apple logo on the screen.

iPhone 6/6S/5S: Press Sleep/ Wake + Home button simultaneously

iPhone 7/ 7 Plus: Press Sleep/ Wake + Volume down button at the same time.

1 Name of Button on iPhone 7 7 Plus iPhone 6 6 Plus iPhone

Get More: Restart iOS device without lock button iOS

Need helpful? And fixed cannot connect to App Store iOS 12/ iOS 13, Don’t miss to share using below the social icon.

5. Reset Network settings or Check WiFi is turned on

Sometimes, WiFi is turned on and showing on the top status bar. But WiFi network cable to send the data packet or your iOS Device not receiving internet data. Why won’t your Wi-Fi work after updating iOS? Get help here.

WiFi showing on other device but not accessible, You must Restart router. Still not help then contact your ISP (Internet provider)

WiFi is running on other devices, Reset Network Settings

Reset settings, Go to the Settings App > General > Reset > Reset Network Settings.

3 Reset network settings on iPhone

Turn Off & Turn On WiFi Again from settings

Enable Airplane mode (Orange toggle indicates Airplane mode turned On), wait for a while then disable it to normal mode and test again If same error persists then keep continue next troubleshooting.

5 Enable Airplane mode on iOS 11

6. Enable Mobile Data for App Store

For the app store, we have a restriction on it. That helps in save data plan. Otherwise, new app update and download new app consume much Megabytes or Gigabytes. If the limit is enabled then your iOS device unable to use app store or Download App even cellular data turned on.

Go to the Settings > Cellular > Enable Cellular Data.

Scroll down to last, and See the list of apps all are using internet data. If it’s enabled then your App Store screen like in below,

6 Enable App Store for Cellular Data on iOS 11

Note: anyhow you want to use App Store on iPhone, allow access for App Store on Cellular. Useful to fix mobile data not working iOS 11

7. Change Network DNS Address

interruption in network connectivity getting the “error Cannot Connect to App Store in iOS 12/13“, Launch Settings app on iPhone.

Launch Settings app > WiFi on iPhone.

Next, Tap on the (i) icon near to WiFi name, Scroll down and Tap on Configure DNS under DNS section.

7 Open WiFi settings on iPhone with iOS 11

Select Manual, Tap on Add Server and Enter: 8.8.8.8

7 Change Network DNS ip on iPhone on can not connect to app store

After that Tap on Save

8. Check for Update iOS [Next iOS Version]

No luck, Won’t load the app on Apple store. Apple tries to fix all the small problem in the regular update; Please check for new iOS 11.x update for your Devices (iPhone, iPad or iPod Touch).

Settings > General > Software Update > Download and install.

9. Backup and Restore

Clean install re-fix all the problems. So first Take full iPhone backup on iTunes or iCloud, then restore iPhone.

iOS Backup can take using iTunes or on iCloud (I recommended iTunes backup because it’s fast & Easy compared to the cloud)

Download the IPSW file and Restore it via iTunes. Connect iPhone to iTunes via lightning cable, Press Command + Restore iPhone -> Browse .ipsw file and restore on Mac.

Or

For Windows, Shift + Click on Restore button in iTunes.

10. Close Apple Store app from multitasking, Relaunch it

Shutdown app store app on iPhone by Force close it from multitasking screen.

8 Close App store from multitasking on iPhone

Double tap on the home screen, Slide up finger on the app to close it. Unable to close it then clear iPhone RAM.

11. Use Feedback app

It’s urgent and gets more help then Send feedback to Apple feedback app. Find feedback app on iPhone, iPad (Use spotlight search for easily find app otherwise it doesn’t show at glance)

Accept terms and conditions, Login with Apple ID and Password.

Tap on new Feedback, Send it with full description.

Wait for a reply in Feedback app inbox.

12. Remove Third-Party App Profile

First, check you have an installed any management profile app on iPhone or iPad. Just remove it and test it.

To see all third-party app profile and manage it (Delete).

Don’t always use Bata iOS, Movere Beta to public iOS – Again, Check app store app for error Cannot Connect to App Store in iOS 11.

Go to the Settings > General > Profiles.

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We are happy to help you! Follow the next Step if Your Solution is not in this article, Submit this form without Sign Up, We will revert back to you via Personal Mail. In Form, Please Use the Description field to Mention our reference Webpage URL which you visited and Describe your problem in detail if possible. We covered your iPhone 11 Pro, iPhone 11 Pro Max, iPhone 11, iPhone 8(Plus), iPhone 7(Plus), iPhone 6S(Plus), iPhone 6(Plus), iPhone SE, iPhone 5S, iPhone 5, iPad All Generation, iPad Pro All Models, MacOS Catalina or Earlier MacOS for iMac, Mac Mini, MacBook Pro, WatchOS 6 & Earlier on Apple Watch 5/4/3/2/1, Apple TV. You can also mention iOS/iPadOS/MacOS.

9 Remove profile from iPhone settings

Tap on the profile name and “Remove Profile.”

10 Remove profile on iOS 11 iPhone and iPad

Also, Check Out:

Hope you guys enjoyed this tips on cannot connect to App Store in iOS 12 or iOS 13 on iPhone, iPad or iPad Touch. 

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