iOS 14: No Ringer Sound on Incoming Calls iPhone and iPad – iPhone 12Pro/Max/Mini,11(Pro Max), iPhone XR (XS Max), 8(Plus), 7,6S

Last Updated on Nov 10, 2020

Some of the users are facing issues regarding iPhone’s ringtone won’t play or their ringtone changing from custom to default after updating to iOS 14. It is not surprising that a new version of iOS is launched but, you have experienced what happens when the iOS update releases.

we are happy to help you, submit this Form, if your solution is not covered in this article.

Now we are habituated with bugs and errors of iOS, so there is no need to panic instead move forward and try to find a working solution. Since I have suffered from this awkward situation, I know how it feels when your iPhone’s assigned ringtone doesn’t work.


Latest Update:

Apple’s latest operating system of 2020 for the iPhone and iPod Touch has been released called iOS 14, and the new name iPadOS 14 for iPad Models. The new update packed up with awesome features and changes but it has not come without bug.

we got numerous emails on our official support mail address says, purchased ringtone not working on iPhone and iPhone won’t play custom ringtones and text tones, and no sound for incoming calls.

So in this post, we suggest h workable troubleshooting to repair the iOS 14 custom ringtone not working issues. hope one of the clue will kick your Phone ringtone sound issue. Raed carefully thanks!! you can also send us an email at [email protected]


Fix iPad- iPhone Ringtone Won’t Work after iOS Update: Custom Ringtone Not Working

Fix 1: Keep Ring/Silent switch is Off

iPhone Ring Silent Switch

iPhone Ring Silent Switch

Turn off the Silent switch that is on your iPhone’s Left side edge just above the volume control. if this silent switch showing orange on a switch, that means your iPhone is in Silent/Vibrate mode. Pull up switch to iPhone’s screen.

Pull up the Silent Switch to off

Pull up the Silent Switch to off

On the upper side of the volume key, there is a unique key allocated to mute ringtone. After long use, it might become sensitive and switched itself when you remove or insert the iPhone into your pocket.

Fix 2: Please Check the Ringtone Sound in Settings App on your iPhone

Change Volume of Ringtone and alerts using side button

Change Ringtone Volume of Ringtone and alerts using the side button

To check sound for ringtone, open the Settings App and scroll down the screen Sounds & Haptics or Only Sounds, then next adjust the volume of your ringtone

→ On the screen: Under the Ringer and Alerts

  • Rington Slider: Please move the slider to the maximum level
    same thing you can change with volume up button [For this, Change with Buttons must be turned ON/Green]
  • So turn on the toggle next to the Change with buttons, that’s why the volume of the ringer and alerts can be adjusted using the volume buttons.

Fix 3: Reboot your iPhone

Restarting iPhone can be helpful when there is a small bug in the system. So it can be fixed by rebooting the device.

  • Step 1: Quickly press and release the volume up key.
  • Step 2: Quickly press and release the volume down key.
  • Step 3: Now press and hold the side key until you see the Apple logo on the screen, Next your iPhone will ask to enter a passcode. Force Restart iPhone X and later iPhone 8 Plus

Wait for a minute until the device gets started automatically.Force Restart Apple iPhone 5S iPhone 6 iPhone 7 and iPhone 7 Plus

Fix 4: Turn Off Bluetooth on iPhone

Smart bluetooth on iOS/iPadOS automatically connect when you are in the bluetooth range. one of the most wired experience is with my car bluetooth. My iPhone automatically connects to my Car Bluetooth when a nearby car or with home theater. So I unable to listen to Ringtone for incoming calls. I recommend to turn off bluetooth or Forgot the Bluetooth from bluetooth settings.

  • Settings app on iPhone/iPad > Bluetooth > Tap on (i) button next to Bluetooth device name > Forgot this device.
  • Or Quickly Turn off Bluetooth from the Control center on iPhone. But this will disturb the bluetooth devices like AirPods, Apple Watch, and Other Third-Party Bluetooth Accessories.
  • That’s it.

Fix 5: Connect your Phone to Mac/ PC via iTunes Syncing

After trying the above troubleshoots still, the problem isn’t solved then give a try to this and get your purchased ringtones not working error fix with the help of iTunes. Your Mac has no iTunes, (After MacOS Catalina or later, No iTunes) – Follow these steps for Create a custom Ringtone and Transfer from Mac to iPhone.

  • Step 1: Connect iPhone to your PC.
  • Step 2: Launch iTunes and select your iPhone
  • Step 3: Click on the “Summary” then “Options” and then select Manually Manage Music and Video (This option will delete all your purchased tones).
  • Step 4: Tap “Done”.
  • Step 5: Again in the iTunes, select your device and on the drop-down arrow click on the Tone icon (Bell symbol).
  • Step 6: Tap on it, and it will sync your iDevice along with deleting.
  • Step 7: After synchronization disconnect the iPhone from the PC.
  • Step 8: All the deleted ringtones you will get from the ringtone selection section on your iPhone.
  • Step 9: Go to the “Settings” App & open “Ringtones” and click on Download all purchased tones.
  • Step 10: Once the Ringtones gets downloaded, try, and set on your iPhone.

Fix 6: Update the Device

If you haven’t updated the device to the latest version, then there are chances that you might face situations like this and all these bugs will be annoying for you.

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We are happy to help you! Follow the next Step if Your Solution is not in this article, Submit this form without Sign Up, We will revert back to you via Personal Mail. In Form, Please Use the Description field to Mention our reference Webpage URL which you visited and Describe your problem in detail if possible. We covered your iPhone 12, iPhone 12 Pro, iPhone 12 Mini, iPhone 12 Pro Max, iPhone 11 Pro, iPhone 11 Pro Max, iPhone 11, iPhone 8(Plus), iPhone 7(Plus), iPhone 6S(Plus), iPhone 6(Plus), iPhone SE, SE 2(2020), iPhone 5S, iPhone 5, iPad All Generation, iPad Pro All Models, MacOS Catalina or Earlier MacOS for iMac, Mac Mini, MacBook Pro, WatchOS 6 & Earlier on Apple Watch 6/5/4/3/2/1, Apple TV. You can also mention iOS/iPadOS/MacOS. To be Continued...

  • Step 1: Launch the “Settings” App.
  • Step 2: Open “General” and tap on “Software Update”.
  • The latest software update iOS 14.0.1 is available now.

If it shows update then update the device as soon as possible.

Fix 7: Contact Apple Support

None of the above measures work then it might be possible that the problem is with hardware. So, in that case, you will get proper guidance by visiting the Apple Store.

Jaysukh Patel is the founder of howtoisolve. Also self Professional Developer, Techno lover mainly for iPhone, iPad, iPod Touch and iOS, Jaysukh is one of responsible person in his family. Contact On: [email protected] [OR] [email protected]

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