Some of the user’s are facing issues regarding iPhone’s ringtone won’t play or their ringtone changing from custom to default after updating to iOS 12. It is not surprising that a new version of iOS is launched but, you have experienced what happens when iOS update releases.
Now we are habituated with bugs and errors of iOS, so there is no need to panic instead move forward and try to find working solution. Since I have suffered from this awkward situation, I know how it feels when your iPhone’s assigned ringtone doesn’t work.
Fix iPad- iPhone Ringtone Won’t Work after iOS 12 Update: Ringtone Not Working
Fix 1: Check the Settings App on your iPhone.
Go to settings and open sounds and then increase the volume of the ringtone and check your ringtone problem in iOS 12 is settled or not.
Fix 2: Verify the mute button is switched off
The upper side of the volume key there is unique key allocated to mute ringtone. After long use, it might become sensitive and switched itself when you remove or insert the iPhone into your pocket.
Fix 3: Reboot your iPhone
Restarting iPhone can be helpful when there is a small bug in the system. So it can be fixed by rebooting the device.
Step 1: Press and release the volume up key.
Step 2: Press and release the volume down key.
Step 3: Now press and hold the side key until you see Apple logo on the screen.
Wait for a minute till the device gets started automatically.
Fix 4: Connect your Phone to Mac/ PC via iTunes Syncing
After trying the above troubleshoots still, the problem isn’t solved then give a try to this and get your purchased ringtones not working error fix with the help of iTunes.
Step 1: Connect iPhone to your PC.
Step 2: Launch iTunes and select your iPhone
Step 3: Click on the “Summary” then “Options” and then select Manually Manage Music and Video (This option will delete all your purchased tones).
Step 4: Tap “Done”.
Step 5: Again in the iTunes, select your device and on the drop down arrow click on the Tone icon (Bell symbol).
Step 6: Tap on it, and it will sync your iDevice along with deleting.
Step 7: After synchronization disconnect the iPhone from PC.
Step 8: All the deleted ringtones you will get from the ringtone selection section on your iPhone.
Step 9: Go to the “Settings” App & open “Ringtones” and click on Download all purchased tones.
Step 10: Once the Ringtones gets downloaded, try and set on your iPhone.
Fix 5: Update the Device
If you haven’t updated the device to the latest version, then there are chances that you might face situations like this and all these bugs will be annoying for you.
Step 1: Launch the “Settings” App.
Step 2: Open “General” and tap on “Software Update”.
If it shows update then update the device as soon as possible.
Fix 6: Contact Apple Support
None of the above measures work then it might be possible that the problem is with hardware. So, in that case, you will get proper guidance by visiting Apple Store.