Fix iOS 12/ iOS 13 Ringtone Not Working on iPhone and iPad – iPhone 11(Pro Max), iPhone XR (XS Max), 8(Plus), 7,6S

iPhone 6 ringtone is not ringing and possible solutions

Some of the user’s are facing issues regarding iPhone’s ringtone won’t play or their ringtone changing from custom to default after updating to iOS 13. It is not surprising that a new version of iOS is launched but, you have experienced what happens when the iOS update releases.

Now we are habituated with bugs and errors of iOS, so there is no need to panic instead move forward and try to find a working solution. Since I have suffered from this awkward situation, I know how it feels when your iPhone’s assigned ringtone doesn’t work.

we are happy to help you, submit this Form, if your solution is not covered in this article.


Latest Update:

Apple’s latest operating system of 2019 for the iPhone and iPod Touch has been released called iOS 13, and new name iPadOS 13 for iPad Models. New update packed up with awesome features and changes but it has not come without bug.

we got numerous emails on our official support mail address says, purchased ringtone not working on iPhone and iPhone won’t play custom ringtones and text tones, and no sound for incoming calls.

So in this post, we suggest h workable troubleshooting to repair iOS 13 custom ringtone not working issues. hope one of the clue will kick your Phone ringtone sound issue. Raed carefully thanks!! you can also send us an email at [email protected]


Fix iPad- iPhone Ringtone Won’t Work after iOS Update: Custom Ringtone Not Working

Solution One: Please Check the Ringtone Sound in Settings App on your iPhone

Change Volume of Ringtone and alerts using side button
Change Ringtone Volume of Ringtone and alerts using the side button

To check sound for ringtone, open the Settings App and scroll down the screen Sounds & Haptics or Only Sounds, then next adjust the volume of your ringtone

→ On the screen: Under the Ringer and Alerts

  • Rington Slider: Please move the slider to the maximum level
    same thing you can change with volume up button [For this, Change with Buttons must be turned ON/Green]
  • So turn the toggle on next to the Change with buttons, that’s why the volume of the ringer and alerts can be adjusted using the volume buttons.

Fix 2: Verify the mute button is Switched off

Check Mute Button on iPhone XS Max
Silent Switch is OFF Position [Set upward Side to Ringtone sound louder]
The upper side of the volume key there is unique key allocated to mute ringtone. After long use, it might become sensitive and switched itself when you remove or insert the iPhone into your pocket.

Fix 3: Reboot your iPhone

Restarting iPhone can be helpful when there is a small bug in the system. So it can be fixed by rebooting the device.

  • Step 1: Press and release the volume up key.
  • Step 2: Press and release the volume down key.
  • Step 3: Now press and hold the side key until you see the Apple logo on the screen.Force Restart iPhone X and later iPhone 8 Plus

Wait for a minute until the device gets started automatically.Force Restart Apple iPhone 5S iPhone 6 iPhone 7 and iPhone 7 Plus

Fix 4: Connect your Phone to Mac/ PC via iTunes Syncing

After trying the above troubleshoots still, the problem isn’t solved then give a try to this and get your purchased ringtones not working error fix with the help of iTunes. Your Mac has no iTunes, (After MacOS Catalina or later, No iTunes) – Follow these steps for Create custom Ringtone and Transfer from Mac to iPhone.

  • Step 1: Connect iPhone to your PC.
  • Step 2: Launch iTunes and select your iPhone
  • Step 3: Click on the “Summary” then “Options” and then select Manually Manage Music and Video (This option will delete all your purchased tones).
  • Step 4: Tap “Done”.
  • Step 5: Again in the iTunes, select your device and on the drop-down arrow click on the Tone icon (Bell symbol).
  • Step 6: Tap on it, and it will sync your iDevice along with deleting.
  • Step 7: After synchronization disconnect the iPhone from PC.
  • Step 8: All the deleted ringtones you will get from the ringtone selection section on your iPhone.
  • Step 9: Go to the “Settings” App & open “Ringtones” and click on Download all purchased tones.
  • Step 10: Once the Ringtones gets downloaded, try and set on your iPhone.

Fix 5: Update the Device

If you haven’t updated the device to the latest version, then there are chances that you might face situations like this and all these bugs will be annoying for you.

  • Step 1: Launch the “Settings” App.
  • Step 2: Open “General” and tap on “Software Update”.
  • Latest Software update iOS 13.1 is available now.

If it shows update then update the device as soon as possible.

Fix 6: Contact Apple Support

None of the above measures work then it might be possible that the problem is with hardware. So, in that case, you will get proper guidance by visiting the Apple Store.

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We are happy to help you! Follow the next Step if Your Solution is not in this article, Submit this form without Sign Up, We will revert back to you via Personal Mail. In Form, Please Use the Description field to Mention our reference Webpage URL which you visited and Describe your problem in detail if possible. We covered your iPhone 11 Pro, iPhone 11 Pro Max, iPhone 11, iPhone 8(Plus), iPhone 7(Plus), iPhone 6S(Plus), iPhone 6(Plus), iPhone SE, iPhone 5S, iPhone 5, iPad All Generation, iPad Pro All Models, MacOS Catalina or Earlier MacOS for iMac, Mac Mini, MacBook Pro, WatchOS 6 & Earlier on Apple Watch 5/4/3/2/1, Apple TV. You can also mention iOS/iPadOS/MacOS.
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