Sleep/Wake Button Doesn’t work in iPhone XS Max, iPhone XS and iPhone XR

Last Updated on Dec 3, 2020

Sometimes it is very difficult to find out what the real problem is and why the iPhone is malfunctioning all of sudden. After a lot of research and hard work, we find that the issue is not that huge as we thought and can be fixed by ourselves. Besides, the difficulty with the iPhone’s sleep/wake button is much annoying. Therefore we decided to share some potential tricks to fix sleep/wake button doesn’t work in iPhone XS Max, iPhone XS, and iPhone XR.

we are happy to help you, submit this Form, if your solution is not covered in this article.

However, we have begun the troubleshoot with basic steps to get rid of the unresponsive side button of iPhone XS Max/XS/XR. Hopefully, you will successfully fix this issue without the need to visit the Apple Store.

Side button or Sleep/Wake button generally people are using on New iPhone modes for Lock the screen that has no home button. Alternate option to lock the device manually from Assistive touch Button options. We can customize Assistive Touch Button from iOS device settings like this. and add Lock Screen control to Show in the Main screen of Assistive touch popup.

Troubleshooting tips to fix Side button not working and Responding to touch on iPhone XS Max, iPhone XS, and iPhone XR

Solution 1: Remove the Case/Accessories

If you have highly protected case on your iPhone XS Max/XS/XR then you might likely to face such trouble. However, to cross check what the real issue is to remove the case or any other accessory from iPhone and try to use the sleep/wake button.

Solution 2: Adjust the Click Speed when Responding slow or stuck

There are three options available to adjust the click speed of the iPhone’s sleep/wake button, which are Slow, Slowest and Default. You are currently using the Default option, so we are recommending you to change with Slow. If you are lucky Sleep/Wake button doesn’t work in iPhone XS Max, iPhone XS and iPhone XR will be fixed.

  • Step #1: Navigate to “Settings” app on your iPhone.
  • Step #2: Tap “General”.
  • Step #3: Select “Accessibility”.
  • Step #4: Locate “Side button”.
  • Step #5: The “Default” option is already selected under the click speed section, so for a change you have to select “Slow”.
Turn off Side button or Change Side button speed

Turn off Side button or Change Side button speed

  • Step #6: Now, restart the device.

Since the problem is Sleep/Wake doesn’t work in iPhone XS Max, XS, and XR, you might be unable to restart the device with the help of Side button. So prefer this guide, How to Restart iPhone XS Max, iPhone XS, and iPhone XR without Side button.

Turn off or Activate on Another Button

The side button is useful to use the Download app from the app store (Double Tap side button on authenticate Face ID, Press & Hold to use Siri), that we can disable from the settings.

Go to the Settings app on iPhone > Tap on General > Accessibility > Side Button > (Set to turn off) Press and Hold to Speak.

Solution 3: Check for Updates iOS

Running iPhone on outdated version is like using cursed iPhone. And that cursed iPhone will cause you variety of issues similar to this. So before your iPhone encounter any other dramatic problem, update it as soon as possible.

  • Step #1: Go to the “Settings” app.
  • Step #2: Select “General”.
  • Step #3: Tap “Software Update”.
  • Step #4: If any pending update is available, select “Download & Install”.

Solution 4: Restore iPhone 

First, take a full iPhone backup on iTunes, and Follow the five steps below that will erase all the data in just a few seconds. Now Restore Old Data from iTunes.

Still, Side button doesn’t responding in iPhone XS Max, XS or XR then you might want to go for this hard option. Restoring iPhone to factory settings is an ultimate way to get rid of the worst problems. But in return, you will lose all of your data stored on the iPhone. But you can save it, by just taking backup of it.

  • Step #1: Open “Settings” app.
  • Step #2: Tap “General”.
  • Step #3: Scroll all the way down and tap “Reset”.
  • Step #4: Next, select “Erase All Contents & Settings”.
  • Step #5: Enter the Passcode, if asked.

Solution 5: Contact Apple Support

If you are failed in every stage, then according to my experience there is hardware damage in your iPhone. There is only one place to fix the hardware damage on your iPhone that is your nearest Local Apple Store. Take an appointment and show them your device.

Jaysukh Patel is the founder of howtoisolve. Also self Professional Developer, Techno lover mainly for iPhone, iPad, iPod Touch and iOS, Jaysukh is one of responsible person in his family. Contact On: [email protected] [OR] [email protected]

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