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iPhone Call Screening iOS 26 Not Working/Showing [SOLVED]

Karly Wood

September 22, 2025

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Apple introduced Call Screening in iOS 26 as part of Apple Intelligence features, letting you see live captions of what callers are saying before you decide to pick up. But for many iPhone users, Call Screening is either not working, not showing up, or missing entirely after the update.

Here’s a complete guide to fixing the issue and getting Call Screening running smoothly on your iPhone.

Common Reasons Why Call Screening Is Not Working

Before diving into fixes, here are some of the most common reasons Call Screening may fail:

• Outdated iOS version — you need iOS 26 or later, sometimes even 26.0.1 for bug fixes.
• Feature not enabled — Call Screening must be turned on in Settings.
• Carrier or region limitations — not all carriers or countries support it yet.
• Temporary software bugs — small glitches after an update can cause it to disappear.

Check if Call Screening Is Available on Your iPhone

First, confirm that your iPhone supports this feature:

• Works on iPhone 15 Pro, iPhone 16, iPhone 17 series and newer with iOS 26.
• Limited rollout in some regions — currently available in the U.S., U.K., Canada, and Australia.
• Requires an active cellular connection — won’t show up on Wi-Fi-only devices.

If your model or region doesn’t support it yet, you’ll have to wait for Apple’s wider rollout.

Update to the Latest iOS 26 Build

Many users noticed Call Screening missing right after installing iOS 26. Updating to iOS 26.0.1 (or later) often fixes the bug.

• Go to Settings → General → Software Update.
• Download and install the latest version available.
• Restart your iPhone after the update.

Enable Call Screening in Phone Settings

Sometimes the feature is simply disabled. To check:

1. Open Settings.
2. Scroll to Apps.
3. Again, scroll to Phone.

4. Look for Ask Reason for Calling ” that appear under the Screen Unknown callers.
5. Tap on it to turn it on.

Once enabled, incoming calls should show the Screen Call option.

Reset Network Settings to Fix Call Screening Issues

If the option is still missing:

• Go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings.
• This refreshes carrier settings, Wi-Fi, and cellular connections.
• Reconnect to your Wi-Fi and test again.

Check for Carrier Restrictions or Compatibility

Some carriers don’t yet support live Call Screening, even if iOS 26 is installed. To check:

• Contact your carrier support.
• Ask if Call Screening via Apple Intelligence is supported.
• If not, you may have to wait until they roll out compatibility.

Restart or Force Restart Your iPhone

Sometimes a simple reboot does the trick.

• Restart your iPhone normally.
• If still missing, force restart (quickly press and release Volume Up, then Volume Down, then hold the Side button until you see the Apple logo).

When to Contact Apple Support

If none of these fixes help and your iPhone model, carrier, and region should support Call Screening, reach out to Apple Support. There may be a bug or account-specific issue Apple needs to resolve.

✅ Conclusion — Call Screening Fixed on iPhone with iOS 26

If your Call Screening isn’t working in iOS 26, the issue is usually one of three things: outdated software, disabled settings, or carrier restrictions. By updating your iPhone, enabling the feature in Phone settings, and checking carrier support, you should be able to get it working again.

👉 Pro Tip: If you’re still stuck, wait for iOS 26.0.1, as Apple often patches early bugs in the first update after launch.