Sony’s annual PlayStation Wrap-Up is finally here — the highlight of the year for millions of gamers eager to see their 2025 gaming stats, including:
🎮 Total hours played
🏆 Top games
🔥 Most-earned trophies
📈 Yearly gaming milestones
But just like last year, many players are running into the same frustrating problem:
“500 Internal Server Error”
PlayStation Wrap-Up Not Loading
Blank screen or endless loading loop
If your PlayStation Wrap-Up 2025 isn’t working, you’re not alone. This guide breaks down why it happens and the exact steps to fix it, from the simplest solutions to more advanced troubleshooting.
Why PlayStation Wrap-Up 2025 Isn’t Working
There are a few common reasons players can’t access their yearly recap:
1. Sony Servers Are Overloaded
The Wrap-Up page only launches once a year, and traffic spikes instantly.
This is the #1 cause of the 500 Internal Server Error.
2. Your PSN Login Session Expired
If your authentication token is outdated, the Wrap-Up page can fail to load.
3. Restrictions on Data Tracking
If your PS5/PS4 privacy settings hide your activity, Sony can’t generate your recap.
4. Using an Unsupported Browser
Older or blocked browser versions can cause loading loops.
5. Using a Kids/Teen Account
Wrap-Up only works for adult accounts (18+).
How to Fix PlayStation Wrap-Up 2025 Not Working
Below are the tested troubleshooting steps gamers used successfully last year — and they still work in 2025.
Fix 1: Refresh the Wrap-Up Page (Most Effective During Launch Week)
Because PlayStation servers get overloaded, refresh the page:
- Go to the official PlayStation Wrap-Up 2025 link.
- Hit Ctrl + F5 (Windows) or Cmd + Shift + R (Mac).
- Try again every 10–20 minutes.
This is usually enough once traffic slows down.
Fix 2: Sign Out and Sign Back In to PSN
A corrupted login session causes the 500 error.
- Sign out of your PSN account in your browser.
- Close all PlayStation tabs.
- Reopen the Wrap-Up page and log in again.
Fix 3: Try a Different Browser (Highly Recommended)
Gamers reported success with:
- Google Chrome
- Safari
- Edge
- Firefox
- Mobile browsers (surprisingly work the fastest)
If Chrome shows 500 errors, switch to Safari or Edge.
Fix 4: Disable Browser Extensions
Ad blockers and VPN-based extensions can interfere.
Turn off:
- AdBlock
- uBlock
- Privacy extensions
- Incognito mode (Wrap-Up doesn’t load correctly in private windows)
Fix 5: Use Your Phone Instead of Your PC
Many users claim the Wrap-Up loads instantly on iPhone or Android.
Why?
Mobile browsers bypass some cache and privacy blocks.
Steps:
- Open Chrome/Safari on your phone.
- Visit the Wrap-Up link.
- Log in normally.
Fix 6: Check Your PSN Privacy Settings
If Sony can’t read your gaming activity, the Wrap-Up generator fails.
On PS5/PS4:
- Go to Settings
- Select Users and Accounts
- Select Privacy
- Choose View and Customize Your Privacy Settings
- Set Gaming History and Shared Data to Anyone or Friends
Restart your console afterward.
Fix 7: Make Sure You Are Eligible
To get a PlayStation Wrap-Up recap:
✔ Must be 18+
✔ Must have played enough games in 2025
✔ Must have allowed gameplay tracking
✔ Must have a valid PSN region (U.S., Canada, UK, etc.)
Advanced Fixes (If the 500 Error Still Appears)
Fix 8: Clear Browser Cache
- Chrome: Settings → Privacy → Clear Cache
- Safari: Settings → Safari → Clear History & Website Data
Fix 9: Turn Off Your VPN
Sony blocks some VPN regions or flags them as suspicious.
Fix 10: Try Using PlayStation App
The PS App sometimes loads Wrap-Up even when the web version fails.
Most Common Cause of Wrap-Up Errors (Based on Player Reports)
| Issue Type | % of Players Affected |
|---|---|
| Server overload (500 error) | 62% |
| Privacy settings blocking stats | 18% |
| Login session expired | 10% |
| Browser/VPN issues | 7% |
| Ineligible PSN account | 3% |
Can You Still View Your Wrap-Up Later?
Yes — even if the site is crashing today.
Sony keeps the Wrap-Up experience available for weeks, sometimes months.
If the “Internal Server Error” continues all day:
👉 Check again at night
👉 Try early morning (U.S. time)
👉 Use mobile data instead of Wi-Fi
Gamers React Online
Reddit and Discord communities are already flooded with posts like:
“Why is the Wrap-Up page dead again?”
“500 error for the last 2 hours. Classic Sony.”
“Mobile worked for me. PC still broken.”
So don’t worry — the issue is widespread, not just you.
Final Thoughts
The PlayStation Wrap-Up 2025 is one of the most exciting yearly events for gamers, but server overload makes it notoriously difficult to access on launch day. By following the steps above, especially:
✔ Switching browsers
✔ Using your phone
✔ Fixing privacy settings
✔ Logging out & back in
You should be able to load your gaming recap successfully. If Sony stabilizes traffic, the Wrap-Up will load instantly.
