MacOS Big Sur Continuity issues: Could not import & Device Timed out

Last Updated on Jul 8, 2020

Continuity between Mac and iOS device makes your paperwork and documentation very easy. Because we can directly import all the photos and scanned a document from iOS device to Mac running on MacOS Mojave or later and iOS 12 or later. Read my past tutorial on how to use continuity camera on Mac.

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Continuity camera is One more feature now available on Mac and iOS after Auto unlock, Handoff, instant Handoff, SMS//MMS Messaging, iPhone Cellular Calls, Universal Clipboard.

Apple users have a query on, they can’t use continuity features after update to MacOS Mojave (Find the exact solution on what to do?), I am in the supported app in MacOs Mojave and trying to take a photo from my iPhone to the notes app and I am getting a could not import picture and iPhone device timeout. I have iOS 12 and also have handoff enabled on both Mac and iPhone X please advise? Also, see the screenshot of the error on Mojave.

MacOS Mojave Continuity issues

Troubleshooting tips to fix Continuity camera not working and stuck on import from iPhone

Check 1: Check Requirements below before start Continuity camera

  • Both Mac and iOS device have Wi-Fi and Bluetooth turned on
  • Both Mac and iOS devices are signed in to same Apple ID that using two-factor authentication.
  • Mac is using MacOS Mojave and iOS is updated to iOS 12 or later.

Check 2: On Mac Supported App list, (25 Oct 2018) supported app number will increase.

  1. Finder
  2. Keynote 8.2
  3. Mail
  4. Messages
  5. Notes
  6. Numbers 5.2
  7. Pages 7.2
  8. TextEdit

Check 3: Re-create Bluetooth plist file on Mac

Find Bluetooth file under preference folder on Mac.

Open Finder on Mac. Next, GoGo to Folder > type “/Library/Preferences/” and Open.

Go to Folder option in Finder menu on Mac

Find, file and Delete it.

Preferences Option in Finder on Mac

Now, Reboot your Mac to refresh Bluetooth settings.

Bluetooth plist file on Mac

Check Bluetooth is turned on and Try to use camera and scan document continuity.

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We are happy to help you! Follow the next Step if Your Solution is not in this article, Submit this form without Sign Up, We will revert back to you via Personal Mail. In Form, Please Use the Description field to Mention our reference Webpage URL which you visited and Describe your problem in detail if possible. We covered your iPhone 11 Pro, iPhone 11 Pro Max, iPhone 11, iPhone 8(Plus), iPhone 7(Plus), iPhone 6S(Plus), iPhone 6(Plus), iPhone SE, SE 2(2020), iPhone 5S, iPhone 5, iPad All Generation, iPad Pro All Models, MacOS Catalina or Earlier MacOS for iMac, Mac Mini, MacBook Pro, WatchOS 6 & Earlier on Apple Watch 5/4/3/2/1, Apple TV. You can also mention iOS/iPadOS/MacOS. To be Continued...

Above mention, solutions work 99% of the case. Hope you enjoyed new Continuity camera featured on MacOS Mojave. Also, share your ideas to fix Continuity that helped you on the comment box. Follow and share this article on Facebook, Twitter or Google Plus,.

Jaysukh Patel is the founder of howtoisolve. Also self Professional Developer, Techno lover mainly for iPhone, iPad, iPod Touch and iOS, Jaysukh is one of responsible person in his family. Contact On: [email protected] [OR] [email protected]

1 Comment
  1. These troubleshoots may works but the main reason most users get this error because of settings – “Download Originals To This Mac” must selected in Photos App preferences

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