Spectrum customers in Texas began reporting internet and TV outages early Thursday morning, with issues also popping up in nearby cities such as Richardson, TX, Austin, and San Antonio. Many users checking the Spectrum outage map saw large red clusters across North Texas, confirming the disruption wasn’t just a local router issue.
Widespread Service Disruption Across Texas
In some areas, customers reported their Spectrum modem blinking blue and white, a sign that the modem is trying to reconnect to the network.
Affected Cities and Reports
While Dallas appears to be the hardest hit, the Spectrum outage in San Antonio and the Spectrum outage Austin trends spiked on social media. Users in Kansas City also noticed blips on the Spectrum outage map Kansas City, though the majority of complaints were concentrated in Texas.
Business clients using Spectrum Enterprise Support also reported connectivity loss, impacting offices and remote workers.
Useful– How to Check Spectrum Outages in Your Area – Quick Guide for U.S. Customers
Customer Frustration and Support
Frustrated users turned to the company’s helpline, asking, “Is Spectrum down right now?” or calling the Spectrum phone number customer service live person option to get real-time updates. According to Spectrum WiFi customer service, technicians are working to restore affected nodes as quickly as possible.
The company’s status page, Spectrum Internet Status, acknowledged the problem and said crews are addressing “a regional fiber issue affecting internet and TV services in parts of Dallas–Fort Worth.”
What Customers Can Do Right Now
Here’s what Spectrum suggests while the outage is ongoing:
- Check the Spectrum Outage Map – Visit Spectrum’s official site or app to confirm if your area is affected.
- Restart Your Modem and Router – If you see the modem blinking blue and white, wait at least 5–10 minutes after restarting before testing again.
- Use Mobile Data as a Backup – Temporarily switch to cellular data for urgent tasks.
- Contact Support if Needed – Call the official Spectrum phone number customer service live person at (833) 267-6094 or use the online chat for updates.
- Business Customers – Reach out to Spectrum Enterprise Support for priority assistance.
Company Response
A Spectrum spokesperson confirmed crews are addressing a “fiber backbone issue” that caused the outage. Full service is expected to be restored later today, though some areas may see intermittent connectivity as repairs progress.
Bottom Line
If you’re in Dallas or the surrounding areas facing a Spectrum outage, most problems stem from a regional fiber disruption rather than your equipment. Check the Spectrum Internet Status page frequently, avoid repeated modem resets, and use mobile data as a temporary backup. Spectrum says technicians are working to resolve the outage as quickly as possible.
