Zoom App Crashing on Mac

Last Updated on Jun 15, 2021

Why does Zoom keep crashing on my Mac? Is that your concern while attending meetings on Mac? Not to worry, this article has got you covered, with the best solutions to fix Zoom App Crashing and Not Working on Mac after Update. Often, users have mentioned that Zoom App crashing on startup while sharing a screen or joining the meetings; ultimately, all of these problems fall under why is my Zoom not working on my Mac, and of course, the solutions stay the same too.

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I’ve personally dealt with this issue while attending meetings over Zoom; it could happen due to lack of processor or memory allotted to the Zoom App, or something’s wrong from the Zoom’s end itself. Though, give it a try at the below solutions mentioned for once.

Fix Zoom App Crashing on Mac

Update Zoom and MacOS

The very first suggestion to fix the Zoom crashes Mac Monterey is to update the Zoom App. Now that your Mac is running the latest macOS Monterey, the major update of 2021, Zoom App might be facing compatibility issues with the latest macOS. To resolve it, update the Zoom App and check any updates available for the Mac.

To Update Zoom App:

  1. Open the Zoom App on Mac.
  2. Click on zoom.us in the top menu bar.
  3. Select Check for Updates.

To Update MacOS:

  1. Click on the Apple icon.
  2. Select System Preferences.
  3. Go to Software Update.
  4. If there’s an update pending for your Mac, click Upgrade and Download and Install the update.

 Close All Apps

Why does zoom keep crashing on my M1 MacBook Pro? Don’t run unnecessary apps in the background, as it eats up the Mac processor and could affect the performance of apps that you want to use. Instead, Force Quit all the apps that you don’t need at all. Mac has a program called Activity Monitor that gives an overview of processors consumed by apps and a special feature to force close the apps at once.

  • Press the Command+Option+Escape key, select the apps one by one you don’t need, and click Force Quit.

Disable Hardware Acceleration

How do I fix zoom crashing on my Mac? Well, there are plenty of users who have mentioned that disabling the “Enable hardware acceleration for receiving video” fixed the zoom crashes on the computer. You could try your luck to get rid of annoying Zoom App issues on Mac.

  1. Open the Zoom app.
  2. Click on zoom.us in the top menu bar.
  3. Choose Preferences.
  4. In the sidebar, select Video.
  5. Find Advanced, click on it.
  6. Uncheck Use hardware acceleration for receiving the video.

Close the Zoom App, restart the Mac and try to use the Zoom App again. If the issue persists, then enable the Hardware Acceleration by following the same steps.

Check Network

Video Conferencing Apps like Zoom needs stable bandwidth and internet connectivity; when the internet connection goes unstable, Zoom may start crashing on your Mac. Are other apps working perfectly over the same network connection? If yes, it doesn’t seem like an internet connectivity issue rather than a software bug.

Though you could try reconnecting the Mac to Wi-Fi or use an alternate Wi-Fi network, Zoom might work like before.

Disable Firewall

Are you using any security app or Firewall on Mac? These security apps sometimes won’t allow the third-party apps to run, and the app crashes randomly. Turn off the Mac Firewall and see if the Zoom app working or not.

  1. Click on the Apple icon.
  2. Select System Preferences.
  3. Go to Security & Privacy.
  4. Click on the Firewall tab.
  5. Select Turn Off Firewall.

Reinstall Zoom

Alternatively, uninstalling and reinstalling Zoom App might work. It’s better to try something than waiting bare hands for anyone’s support. Deleting the Zoom App from the macOS will delete the related files that are corrupted and causing Zoom not working on Mac.

  1. Open the Finder on your Mac.
  2. Click on Applications in the sidebar.
  3. Locate the Zoom app and drag it to the Trash.
  4. Lastly, Empty Trash.
  5. If asked, enter the admin username and password for confirmation.

Later, the Zoom App can be installed from the Mac App Store.

Connect with Zoom Support

Compare to past days; Zoom Developers have improved the Zoom App like nothing. Even though there are few Mac users complaining about Zoom update not working on Mac, why does zoom keep crashing Big Sur? And more issues. Being a Zoom user, all you can do is elaborate the issue with the Zoom Developers, and if possible, share the crash logs with them. That will help better understand what the problem is.

  1. Crash Logs are stored in the Finder.
  2. Open Finder.
  3. Press and hold the Option button and click on Go, and select Library.
  4. Select Logs.
  5. Click zoom.us.
  6. Right-click the zoom.us folder, Compress it and send it to the Zoom Developers.

jaysukh patel

Jaysukh Patel is the founder of howtoisolve. Also self Professional Developer, Techno lover mainly for iPhone, iPad, iPod Touch and iOS, Jaysukh is one of responsible person in his family. Contact On: [email protected] [OR] [email protected]

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