How to Fix iOS Files App Not Working: Here’s Complete Guide

Last Updated on Aug 29, 2020

Let’s see the most common issue on Files App Not Working in iOS. Basically, Apple Files app allows you to manage all types of file on your iOS device like save files locally for offline access, Upload to iCloud or Third-Party Drive, Save from other cloud storage (Dropbox, Box, Google Drive, OneDrive, iCloud Drive, Amazon Drive, and many others). For that, we must enable third-party app access to the Files app. Let’s see most standard Files app issues and the Troubleshooting guide.

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We can search in the Files app with file name and folder name. So we can organize (View, Edit, and Save) all files in one place, and Also on other Apple devices using the same iCloud ID.

Also useful: Add Dropbox to Files app.

Compatible models and iOS: iPhone 5S, iPhone 6/6 Plus, iPhone 7/7 Plus, iPhone 8/8 Plus/ iPhone X/ iPhone XS/ iPhone XS Max/ iPhone X, iPhone XR, iPhone 11, iPhone 11 pro, iPhone 11 Pro Max, iPad Pro/ iPad Air/ iPad Mini.

Here’s Fix Files app not working on iPhone, iPad

1: Resultant screen is blank or iOS files empty

  • Enable iCloud Drive on the iPhone, iPad, or iPod touch from the settings app.
  • Go to the Settings > Next, Tap on your Profile name > Scroll down and Tap on iCloud.

8 iCloud Settings in iOS 11

  • Again Scroll down to the screen and Enable iCloud Drive toggle.

9 Enable iCloud Drive in iOS 11 on iPhone

2: Files app crashing and unresponsive

Are your experiencing about files app crashing automatically and freeze while downloading or uploading the file, the Resultant screen is blank or iOS files empty? So try our guide to Speed Up Slow iOS.

  • Force Close app from multitasking screen on iPhone or iPad.
  • Double-tap on the home button until you see app switcher, Slide up finger on the screen to close the app.

10 Close Files app on iPhone in iOS 11

For iPad: Swipe finger up from bottom edge to top edge until you see all apps on the screen. Now drag file app preview to the upper direction of the screen and close it.

An issue with Dropbox in Files app

Recently I found huge spicks via Email and Comments with Dropbox issues.

DropBox officially declares that the Dropbox app is now compatible with the new Files app in iOS on iPhone and iPad. First, integrate Dropbox App with the Files app by Enable DropBox in Files app Settings. Let’s check how to add Dropbox to Files app on iPhone, iPad with iOS.

Make sure you have the latest updated version of Dropbox installed from the app store.

The Compatible Dropbox app version is 64.3 or later. Using this guide we can Check the app version from iPhone Settings.

3: Search not working in Files app

Type exact text in the search box, or Restart iPhone for re-index all the Documents in files app.

Maybe your iPhone is hanging and taking more time to search for files due to too many files.

4: On My iPhone or My iPad Missing in Files app

For the new iOS device, you can’t see On My iPhone/iPad in the Files app. Let’s see how to enable On My iPhone/iPad in the Files app.

5: Sync files over USB-to-Lighting on Files App

We can save Flash drive file to local files app storage – in one place. Know how it works!

Best Flash Drive for iPhone

  • 1. Plug your 8-pin flash drive on iPhone’s charging slot.
  • 2. Open Flash drive app on the iOS device that only detects and allows drive files on your iPhone and iPad.
  • 3. Open the document or select files that you want to save in the Files app.
  • 4. Now, Tap on the Sharing icon (Upper arrow with Square box).
  • 5. Sharing popup will show the option for Save to Files.
  • Tap on it, Next, find a location inside the files app on iPhone at where we want to save.

6: Unable to use or add Third-Party app in Files App

Open files app on iPhone, Now Tap on Locations at the top right corner of the screen.

Here, you can see all different locations means direct access to third-party cloud storage. To disable or enable selected storage tap on Edit from the top right corner of the screen,

Enable Toggle that we access in the files app.

Read Our Full Guide: How to add Third-Party Cloud in Files app

Note: Installed Cloud iPhone App will show here only.

7: Check For Update App in App Store

Go to the App Store on iPhone, iPad running on the latest iOS. Now, search “Files” in the search box.

11 Download or Update Files app in iOS 11

See any updates are available for it to not.

Also, check for iOS update, Files app is a built-in app in iOS – Some improvement and new feature auto-fix files app issues.

8: Files app not showing on the home screen

If you won’t be able to find the Files app on iPhone, Make sure the app is deleted or not. Otherwise, you can search or re-download files app on iPhone from the app store in iOS.

12 Black Screen Files app issue

9: Unable to access SMB in files app

There are very few SMB’s supported the Files app on the iPhone and iPad. Depends on SMB file system apps API structure you can manage it inside the Files app if its support files app API.

Otherwise, Open Documents and Tap on the share icon and tap on Save to files.

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We are happy to help you! Follow the next Step if Your Solution is not in this article, Submit this form without Sign Up, We will revert back to you via Personal Mail. In Form, Please Use the Description field to Mention our reference Webpage URL which you visited and Describe your problem in detail if possible. We covered your iPhone 11 Pro, iPhone 11 Pro Max, iPhone 11, iPhone 8(Plus), iPhone 7(Plus), iPhone 6S(Plus), iPhone 6(Plus), iPhone SE, SE 2(2020), iPhone 5S, iPhone 5, iPad All Generation, iPad Pro All Models, MacOS Catalina or Earlier MacOS for iMac, Mac Mini, MacBook Pro, WatchOS 6 & Earlier on Apple Watch 5/4/3/2/1, Apple TV. You can also mention iOS/iPadOS/MacOS. To be Continued...

10. Unable to Save or Upload to Third-Party Cloud App

Our Reader found an important bug that might confuse you! One Files app bug I found is not discussed either in your article or anywhere else on the Internet. Go to the iOS Photos app (Camera Roll), select about 20 photos, tap Export. From the options, choose Save to Files. Now choose either Google Drive or Dropbox (These apps should be installed on your device and enabled in Files app). On exporting, either fewer image files are transferred, or several duplicates of some files are transferred.

Solution: Update your iPhone/iPad OS (Settings app on iPhone > General > Software Update > Download & Install Latest Software). Also, Update your Cloud apps like Dropbox or Google Drive. I hope it will fix your problem otherwise wait for the next update.

Above all are solutions really help to fix Problem-Related Files App Not Working on iPhone, iPad.

Jaysukh Patel is the founder of howtoisolve. Also self Professional Developer, Techno lover mainly for iPhone, iPad, iPod Touch and iOS, Jaysukh is one of responsible person in his family. Contact On: [email protected] [OR] [email protected]