16 Ways to Fix Skype Call Failed on iPhone, iPad, Mac

Skype comes with a range of features, but one of the most loved aspects is Skype calls. While this feature allows you to make calls via the Internet, unfortunately, it doesn’t always work. Is the Skype call connecting issue? Skype call unable to initiate? Fuss not! In this guide, we’ll introduce 15 ways to fix Skype calls not working on Apple devices. So, without ado, let’s get started!

Why am I having trouble calling a mobile or landline on Skype?

If you are facing any issues while making a Skype call on a Mobile or landline, then go through the cases mentioned below.

Case#1. Are Skype calls not connecting?

In this scenario, ensure that your Caller ID is turned on. There are different ways to enable Caller ID one using your mobile number and another via Skype number. Below we have covered the steps for the Skype number.

For iPhone & iPad users,

Step 1: Launch the Skype app on your iPhone or iPad > Tap on the Profile Icon at the top left corner.

Open Skype Tap Profile Icon on iPhone

Step 2: Next, Scroll down and Tap Settings. In the next screen, Choose Calling.

Swipe down and Select Settings Choose Calling on iPhone

Step 3: In the Calling Settings menu, Tap on Caller ID. Now, Enable the toggle next to the Caller ID

Tap Caller ID Enable Caller ID on iPhone

For Mac users,

Step 1: Access Skype on your Mac.

Access Skype on Mac

Step 2: Click on your Profile Icon at the top left corner of Skype.

Tap on Profile Icon on Mac

Step 3: Select Settings from the left pane.

swipe down to Select Settings on Mac

Step 4: On the next screen, Click on Calling.

Choose Calling on Mac

Step 5: On the right side, select Caller ID. Atlast, Click the toggle next to the Caller ID to enable it. 

Enable Caller ID on Mac

Case#2. Are your Skype calls being blocked?

Are you trying to make a Skype call to your contacts but receiving a message saying that it has been blocked by Skype? If damn sure that your contact number is valid, then we suggest reporting the issue to the customer support agent to get the number unblocked in Skype. 

In case all Skype isn’t working, then follow the tips below.

  • Ensure that the contact you are calling via Skype isn’t located in a restricted zone, such as Morocco and UAE.
  • Are you using a VPN? Then, immediately disconnect and try making a call once again.

Case#3. Do you have enough Skype credit?

You need to have enough Skype Credit to make it to your destination lasting for at least one minute. In this case, we suggest checking your Skype Credit balance before each call, either in Skype or by signing in to your account. Besides this, you can also go through rates pages to verify how much it costs per minute. However, if you have insufficient Skype credit, then will need to buy credit before making Skype calls. 

Case#4. Does Skype support the number you dialed?

Remember, Skype doesn’t support the number ranges in different countries. Some geographically specific numbers are forbidden or premium priced and cannot be called using Skype.

Case#5. Is it just one specific number you can’t call?

If there is fluctuation in public switched telephone networks, Skype does not always guarantee quality and reliability during a call. Worry not; such problems are temporary, so if you’re facing an issue with a specific number, we suggest trying to make a call after a while. In case the problem continues, then report the problem.

What to do when Skype Calls not working on iPhone, iPad, & Mac?

Below are 15 ways to fix Skype voice or video calls not working on any Apple device.

Solution #1. Restart your device

You should start with a basic solution to fix Skype calls not working: restart your Apple device. However, this procedure varies depending on your device; we have covered them all below.

Restart iPhone with Face ID: Press the Volume Buttons + Side Key simultaneously until the Power Off Screen appears. Drag the Power Off Slider to switch off the device. Wait 30 seconds and press the Side Key to switch the device back on. 

Restart the iPhone with the Home Button: Press the Side Key until the Power Off Screen appears. Drag the Power Off Slider to switch off the device. Wait 30 seconds and press the Side Key to switch the device back on.

Restart iPad without Home Button: Press the Volume Buttons + Top Key simultaneously until the Power Off Screen appears. Drag the Power Off Slider to switch off the device. Wait 30 seconds and press the Top Key to switch the device back on.

Restart the iPad with the Home Button: Press the Top Key until the Power Off Screen appears. Drag the Power Off Slider to switch off the device. Wait 30 seconds and press the Top Key to switch the device back on.

Restart Mac: Click on the Apple Menu at the top left corner > Restart… > Restart… 

Solution #2. Is your Internet connection strong enough? Check it first!

It may sound odd, but did you check the internet connection on your device? If you are trying to make a video or voice call using Skype and it’s not working, then a corrupted internet could be the reason for the issue. To check the internet speed, you can use websites like SpeedTest, Fast, and more. If the download speed is more than 1 Mbps, then you are good to go for Skype calls on your Mac, iPhone & iPad. 

If there is trouble with your Apple device’s internet connection, switch from Mobile data to Wi-Fi or vice versa. 

Solution #3. Turn Airplane Mode on/off on your iPhone & iPad

In this scenario, Airplane mode may work wonders. Well, it’s designed to block all communication, and it helps to fix network-related bugs causing Skype video call not to work on iPhone or iPads. So enable it for a few seconds and turn it off. For that, swipe down from the left corner of the device screen; from the control center, tap on the Airplane Mode Icon to enable it. Wait for a while, and turn it off.

Solution #4. Disable Low Power Mode

Low Power Mode disallows apps from running in the background. Thus, check if low power mode is disabled on your Apple device. To do so, follow the steps below.

For iPhone & iPad Users

Launch the Settings App on your iPhone or iPad > Scroll down and Tap on Battery > Tap the toggle next to Low Power Mode to turn it off.  

Open Settings Choose Battery Disable Low Power Mode on iPhone

For MacBook Users

Step 1: Click on the Apple Menu from the left top corner of the Mac screen. Then, Select System Settings from the menu.

Select Apple Menu Choose System Settings on Mac

Step 2: In the left pane, Select Battery.

Tap on Battery on Mac

Step 3: Click the drop-down next to Low Power Mode and Select Never.

Select Low Power Mode Click on Never on Mac

Solution #5: Disable Bluetooth

Sometimes, Bluetooth can be the reason for the erratic behavior of Skype calls. Especially if you are using wireless headphones or speakers, to disable Bluetooth, follow the steps below.

For iPhone & iPad users: 

Swipe down from the left top of your device screen to Access Control Center > In the Control Center, Tap on the Bluetooth Icon to Disable it.

Access Control Center Tap on Bluetooth Disable Bluetooth on iPhone

For Mac users: 

Step 1: Click the Control Center Icon next to the date & time in the Mac menu bar. Next, click on the Bluetooth.

Tap Control Center Icon Click on Bluetooth on Mac

Step 2: Click on the next to the Bluetooth and Disable it.

Disable Bluetooth on Mac

Step 3: Tap Bluetooth to Deactivate it.

Turned off Bluetooth on Mac

Solution #6. Give necessary permission to Skype

The primary reason why Skype calls do not work on Mac, iPhone, iPad & Mac is lack of permission. Skype needs Microphone and camera permission for making voice and video calls. Thus, we suggest you check whether you have given the necessary permission to Skype or not. For that, follow the steps below.

For iPhone & iPad Users,

Step 1: Launch the Settings App on your iPhone & iPad. Then, Scroll down and Tap on Privacy & Security.

Open Settings Select Privacy & Security on iPhone

Step 2: Next, Scroll down and Select Microphone > Click on the toggle next to Skype to give permission to access Microphone. After that, Tap on Back in the top left corner.

Choose Microphone Enable Skype on iPhone

Step 3: Search and Select a Camera. Click on the toggle next to Skype to give permission to access Camera.

Choose Camera Permission Access to Skype on iPhone

For Mac users,

Step 1: Click on the Apple Menu at the top left corner of the Mac screen and Select System Settings from the menu.

Click on Apple Menu Select System Settings on Mac

Step 2: Click on Privacy & Security from the left pane > On the right side, Select Microphone.

Choose Privacy & Security on Mac

Step 3: Click the toggle next to Skype to give permission to access the Microphone. After that, navigate back.

Skype to give Permission Access on Mac

Step 4: Next, Select Camera.

Select Camera on Mac

Step 5: Now, Click on the toggle next to Skype to give permission to access Camera.

Skype give permission to Access Camera on Mac

Solution #7: Disable Low Data Mode

The Low Data mode is a feature designed to prevent mobile data from draining faster. It does so blocking certain processes and features of applications installed on your Apple device. Try turning it off on your device and check if Skype calls not working are fixed or not. For that, follow the steps below.

For iPhone & iPad users,

Step 1: Launch the Settings App on your iPhone or iPad > Select Mobile Service.

Open Settings Select Mobile Service on iPhone

Step 2: Tap on Mobile Data Options > In the next screen, Tap on Data Mode > Check the Standard. 

Select Mobile Data Option Tap Data Mode to Standard on iPhone

If you’re connected to the Wi-Fi network on your iPhone or iPad, then follow the steps below to disable Low Data Mode.

Step 1: Launch the Settings App on your iPhone or iPad > Select Wi-Fi.

Open Settings Select Wi-Fi on iPhone

Step 2: On the next screen, Tap on the I Info Button next to the connected Wi-Fi network > Hit toggles next to the Low Data Mode to Disable.

Tap on i Button next to Connected Wi-Fi Disable Low Data Mode on iPhone

For Mac users,

Step 1: Launch the Apple Menu > Select System Settings.

Click on Apple Menu Select System Settings on Mac

Step 2: Click on Wi-Fi from the left pane. On the right side, Click the More Button (Three Horizontal Dots) next to the connected Wi-Fi. 

Select Wi-Fi Tap on i Button Next to Connected Wi-Fi on Mac

Step 3: From the prompted menu, Select Network Settings.

Select Network Settings on Mac

Step 4: Click on the toggle next to the Low Data Mode to Deactivate it. 

Disable Low Data Mode on Mac

Solution #8. Check restrictions on Skype

There is a possibility that you might have applied a screen time restriction on Skype and forgot to turn it off. Here is how to do it.

For iPhone & iPad users,

Step 1: Launch the Settings App on your iPhone or iPad > Scroll down and Select Screen Time. 

Open Settings Select Screen time on iPhone

Step 2: In the Restriction Menu, Tap on Content & Privacy Restrictions > Select  Microphone from the Privacy Menu.

Tap Content & Private Restrictions Select Microphone on iPhone

Step 3: Enter Screen time passcode (lock screen passcode). Next, Enable the toggle next to Skype and check Allow Changes.

Enter A Passcode Enable Skype to Tap Allow Changes on iPhone

Solution #9. Enable Background App Refresh (iPhone & iPad)

If you aren’t receiving Skype calls, then it could be due to a disabled Background App Refresh on your Apple device. To enable it, follow the steps below.

Note: This troubleshooting tip is for iPhone & iPad users, not for Mac users. 

For iPhone & iPad users

Step 1: Launch the Settings App on your iPhone or iPad > Scroll down and Select General.

Open Settings Select General on iPhone

Step 2: Tap on Background App Refresh > In the next screen, select Background App Refresh.

Select Background App Refresh Tap Background App Refresh on iPhone

Step 3: Check Wi-Fi & Mobile Data > Tap on Back at the top left corner > Scroll down, go through a list of apps, and Enable the toggle next to Skype.

Choose Wi-Fi & Mobile Data Tap Back to Enable Skype on iPhone

Solution #10. Allow mobile data for Skype (iPhone & iPad)

On iPhone or iPad, you can restrict apps from using the mobile data. If this setting is enabled for Skype, then it could be why Skype calls not working on iPhones & iPads. To allow mobile data for Skype, follow the steps below.

Step 1: Go to the Settings App on your iPhone or iPad.

Step 2: Tap on Mobile Service. Scroll down to the Mobile Data menu, and ensure that the toggle next to Skype is enabled. 

Solution #11. Update Skype App

Sometimes, the issue lies with the application instead of your Apple device. In this scenario, the only solution is to update Skype. For that, follow the steps below.

Launch the App Store on your iPhone or iPad > Tap on your Profile Icon at the top right corner of the screen > Scroll down and Hit the Update Button next to Skype. Atlast, Select Done at the top right corner of the screen.

Open App Store Select Profile Icon Update Skype on iPhone

Solution #12. Uninstall & reinstall Skype

Uninstalling and reinstalling the Skype app is one of the most efficient ways to resolve the problem. However, proper steps need to be performed for this. Here’s how you can do so.

Note: Before performing a procedure, ensure you have saved your Skype login credentials. 

For iPhone & iPad users,

Press and hold the Skype App Icon > In the menu, Select Remove App > From the prompted menu, Remove “Skype”? Removing it from the Home screen will keep the app in your App Library. Now, Select Delete App

Press & Hold Skype App Icon Select Remove App Tap Delete App on iPhone

After this, wait a while and reinstall the Skype app by following the steps below. 

Step 1: Access the App Store on your iPhone > Hit the Search Bar

Open App Store Hit the Search bar on iPhone

Step 2: Search Skype > Tap on Skype.

Search Skype to Download on iPhone

Step 3: Tap on Download next to Skype > Click on Open to Skype.

Tap to Download Skype Open Skype on iPhone

For Mac users,

Step 1: Click on the Finder Icon in the Mac dock.

Open Finder on Mac

Step 2: Select Applications from the left pane > Search for Skype.

Select Applications Choose Skype on Mac

Step 3: Next, Select and right-click on an app icon. From the menu, Select Move To Trash. 

Select Right Click to Skype Tap Move to Trash on Mac

After this, wait a while and reinstall the Skype app by following the steps below.

Step 1: Access Safari or its alternative browser on your Mac.

Access Safari on Mac

Step 2: Navigate to download Skype for Mac.

Tap Get Skype For Mac on Mac

Step 3: Click on Get Skype for Mac Button and then wait until Skype gets downloaded. 

Tap Get Skype For Mac Select Download Icon on Mac

Step 4: Click on the Download Icon at the top right corner of the Safari Browser. Next, double-click on the Skype Install Screen.

Skype Install Screen on Mac

Step 5: In the Skype Install screen, drag and drop the Skype to the Applications folder to finish the installation procedure. 

Drag and Drop Skype App Folder to Finish Installation Procedure on Mac

Solution#13. Force Quit Skype

Force quitting Skype is also an effective solution to see if an app is causing the problem. When you force-stop the app on your Apple device, it prevents using resources such as data and memory. Remember, force quitting doesn’t delete the Skype data or settings. It only prevents the app from running in the background. To do so, follow the steps below.

For iPhone and iPad users,

Swipe up from the bottom of the screen and hold in the center. Doing this will navigate you to the App Switcher screen > From there, swipe up the Skype app card to force quit

  • For iPhone & iPad with home button: double press the Home Button. Doing this will navigate you to the App Switcher screen.
Double Press the Home Button Navigate the App Switcher Screen on iPhone

For Mac users,

Step 1: From the list of apps, Select Skype and click on the Force Quit Button.

Open Skype Select Skype next to the Apple Menu Choose Quit Skype on Mac

Solution#14. Update OS 

If nothing goes your way and the Skype calls not working on your iPhone, iPad, & Mac persist, then updating the Apple device to the latest version will resolve the problem. That’s because updating software to its latest version will fix almost every problem on your device. To do so, follow the steps below.

For iPhone & iPad Users,

Step 1: Launch the Settings App on your iPhone or iPad > Scroll down and Select General.

Open Settings Select General on iPhone

Step 2: On the next screen, Tap on Software Update. Now, let your device check for updates > If available, Hit Install Now

Select Software Update Check For Updates Tap Install Now on iPhone

For Mac users

Step 1: Click on the Apple Menu at the top left corner of the Mac screen > Select System Settings.

Click on Apple Menu Select System Settings on Mac

Step 2: Click on General from the left pane > On the right side, Select Software Update.

Choose General Tap Software Update on Mac

Step 3: Now, let your Mac check for updates. If available, click on Update Now.

Click on Update Now on Mac

Solution#15. Reset Network Settings (iPhone & iPad)

If the issue continues even after performing all troubleshooting tips, it’s to reset network settings on your iPhone or iPad. To do so, follow the steps below.

Step 1: Launch the Settings App on your iPhone or iPad > Scroll down and Tap on General.

Open Settings Choose General on iPhone

Step 2: Scroll down to the bottom and Tap on Transfer or Reset iPhone > In the next screen, Choose Reset.

Tap Transfer or Reset iPhone Select Reset on iPhone

Step 3: Hit Reset Network Settings > Enter your lock screen passcode. This will delete all network settings, returning them to factory defaults.

Tap Reset Network Settings Enter Passcode on iPhone

Final Verdict!

If you tried all things, Skype calls still lag or not working, the issue might be at their end. Try connecting to the Skype Support Team and raise your ticket. 

Photo of author

Karly Wood

Karly Wood, a Wellington-based journalist, excels in covering Apple and tech trends. With a diverse background in public safety, government, and education reporting, her insights bridge multiple disciplines, offering readers a well-rounded perspective on today's technological advancements. Contact Her Team:- jaysukh.pharma@gmail.com [OR] admin@howtoisolve.com

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