Fix iPhone Connected to Wi-Fi but Internet Not Working in iOS 14/13.5.1 and iPadOS

Last Updated on Jul 1, 2020

Wi-Fi not working on iPhone or iPhone connected to Wi-Fi but the internet not working seems a similar issue. However, the Wi-Fi symbol will reflect on the iPhone screen, but the page won’t load on the Safari app or even you can’t download apps. Ultimately, the Wi-Fi connection is fine but the internet is not working on the iPhone. Did you try connecting any other iPhone or Android phone to the same Wi-Fi network? If no, then check it with another smartphone. This will clarify whether the issue is with your iPhone or the Wi-Fi network.

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Don’t panic, if you don’t find the root cause of the problem, let’s begin with the following tutorial and fix Wi-Fi not working on iPhone but Otherdevice running on the Same WiFi and it’s fine.

Wi-Fi connected but no internet access

Wi-Fi connected but no internet access

iPhone is connected to Wi-Fi, but the Internet is not working

Solution 1: Reboot iPhone and Wi-Fi Router

iPhone is connected to Wi-Fi but the internet not working, to fix the glitch why not restart the iPhone as well as the Wi-Fi router. Most people would have done before trying to reach any help. However, if you haven’t restarted iPhone and Modem then, do it immediately.

How to Restart Wi-Fi Modem

Simply unplug the power adapter from the socket and plug it back after 5 minutes. The Wi-Fi router will work as usual.

How to Restart iPhone

For iPhone 8 or later,

Step #1: Press and quickly release the Volume Up button.
Step #2: Press and quickly release the Volume Down button.
Step #3: Press and hold the Side button, until the Apple logo appears on the screen.

For iPhone 7 and 7 Plus,

Step #1: Press and hold the Volume Down button and Power button until the Apple logo appears on the screen.

For iPhone 6S and 6S Plus

Step #1: Press and hold the Home button and sleep/wake button until you see the Apple logo on display.

Solution 2: Enable/Disable Airplane Mode

Airplane mode is one of the conscious ways when you want to refresh network settings on the iPhone. After turning on Airplane Mode, the iPhone will be disconnected from all the wireless connections including Wi-Fi.

Step #1: Go to the “Settings” app.
Step #2: Tap “Airplane Mode”.
Step #3: Enable Airplane Mode.

Exit/force close the Settings app and again follow the same steps to disable Airplane Mode.

Solution 3: Forget Wi-Fi Network

It might be possible that the Wi-Fi network is corrupted and causing no internet connection on iPhone iOS 13. At once, forget the Wi-Fi network due to which your iPhone is connected to Wi-Fi but the internet not working.

Step #1: Navigate to the “Settings” app.
Step #2: Go to “Wi-Fi”.
Step #3: Tap on the info button next to the Wi-Fi network to which the iPhone is connected.
Step #4: Select “Forget This Network”.

Wi-Fi connected but no internet access

Wi-Fi connected but no internet access

Thereafter, you have to re-enter the Wi-Fi password and check if the problem with iPhone’s internet has fixed or not.

Solution 4: Disable Wi-Fi Assist

Do you know what the function of Wi-Fi assist is? Actually, the Wi-Fi assist can switch the internet connection to cellular in case of weak Wi-Fi network. However, this feature is quite handy but can raise trouble for you. So toggle it off.

Step #1: Open the “Settings” app on the iPhone.
Step #2: Tap on “Cellular”.
Step #3: Swipe up the screen and disable “Wi-Fi Assist”.

Wi-Fi connected but no internet access

Wi-Fi connected but no internet access

Note: The iPhone will take few seconds to load the settings.

Solution 5: Change Wi-Fi Name

Sometimes complicated or same Wi-Fi names could confuse the iPhone and in the end, the iPhone is unable to recognize the Wi-Fi network. That’s why it is advisable to keep simple names that can be easily identified by the iPhone. Contact your service provider or prefer any other article to learn how to change the Wi-Fi name.

Solution 6: Reset Network Settings

Another alternative to fix Wi-Fi not working on iPhone after iOS 13 update is reset network settings. While performing reset network settings, you will not lose any data except for Wi-Fi passwords, VPN settings, APN settings, etc.

  • Settings app > General > Reset > Reset Network Settings.

iPhone will reboot, so sit back and relax.

Solution 7: Disable/Enable Location Services

In some countries, if you want to use Wi-Fi then, Location Services needs to be enabled. Otherwise, you may face difficulties while connecting iPhone to the Wi-Fi network. Besides, if location services are already enabled, then disable it.

Step #1: Go to the “Settings” app.
Step #2: Scroll down and tap “Privacy”.
Step #3: Tap “Location Services”.
Step #4: At the end of the screen, tap “System Services”.
Step #5: Either Disable or Enable Location Services for “Wi-Fi Networking”.

Wi-Fi connected but no internet access

Wi-Fi connected but no internet access

Solution 8: Turn off VPN

Many websites, didn’t allow us to use VPN and if you do, the webpage won’t load or show an error. Whether you have downloaded the third-party VPN app or using the system’s VPN, make sure to disable it.

Solution 9: Change Modem Security Settings

If the iPhone is not connecting to the Wi-Fi network at all, then remove all the securities from the Wi-Fi network and change it. Normally, Apple suggests us to go for WPA2 Personal (AES) security. Whereas currently, you might be using the WPA/WPA2 Mode, so switch the security settings. Ask the service provider to know how to change modem security settings.

Solution 10: Use Google DNS

Probably, your iPhone is configured with automatic DNS settings, unless you have dealt with Wi-Fi not working on iPhone earlier. Because when Wi-Fi stops working on iPhone, we usually change the DNS settings to Google DNS. You should also be doing this, to fix the iPhone connected to Wi-Fi but the internet not working on iOS.

Step #1: Open “Wi-Fi” from the Settings app.
Step #2: Tap on info next to the Wi-Fi network, that your iPhone is connected.
Step #3: Under DNS, select “Configure DNS”.
Step #4: Tap “Manual”.
Step #5: Remove all the entries and enter
Step #6: Next, tap “Add Server” and add one more DNS,

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We are happy to help you! Follow the next Step if Your Solution is not in this article, Submit this form without Sign Up, We will revert back to you via Personal Mail. In Form, Please Use the Description field to Mention our reference Webpage URL which you visited and Describe your problem in detail if possible. We covered your iPhone 11 Pro, iPhone 11 Pro Max, iPhone 11, iPhone 8(Plus), iPhone 7(Plus), iPhone 6S(Plus), iPhone 6(Plus), iPhone SE, SE 2(2020), iPhone 5S, iPhone 5, iPad All Generation, iPad Pro All Models, MacOS Catalina or Earlier MacOS for iMac, Mac Mini, MacBook Pro, WatchOS 6 & Earlier on Apple Watch 5/4/3/2/1, Apple TV. You can also mention iOS/iPadOS/MacOS. To be Continued...

Wi-Fi connected but no internet access

Wi-Fi connected but no internet access

Solution 11: Reset Wi-Fi Router

Still Wi-Fi not working, start from the scratch, we are suggesting you reset Wi-Fi router and set up like before. Note down all the important information and then reset the modem.

Solution 12: Contact Internet Service Provider and Apple Support

Yet, Wi-Fi not working on iPhone, then you should be seeking help from Apple technicians and internet service providers. Before reaching out to Apple Service Centre, ask your service provider that everything is perfect from their side and then only visit the Apple Centre.

Jaysukh Patel is the founder of howtoisolve. Also self Professional Developer, Techno lover mainly for iPhone, iPad, iPod Touch and iOS, Jaysukh is one of responsible person in his family. Contact On: [email protected] [OR] [email protected]

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