How to fix FaceTime not working on Mac OS X EI Capitan: 10.11

After upgrading from OS X Yosemite to Public OS X EI Capitan, Mac users have encountered several problems. Some of say FaceTime not working on Mac OS X EI Capitan (10.11), iMessage doesn’t work properly. Such problem mostly occurred due to either low speed internet connectivity or insufficient Wi-Fi signal coverage. Apart from this there are many other reasons behind on FaceTime not working on Mac OS 10.11. We all make FaceTime call using FaceTime app and you may use a phone number or email address. But FaceTime not working mean users can’t make call or not receiving call.

So here we try to give you enough troubleshooting to fix FaceTime issue on MacBook Air and MacBook Pro with upgrade OS X EI Capitan.

Please Note: FaceTime works with active broadband internet connection. So both parties are connected to an active broadband internet connection.

Alternate ways to fix FaceTime not working on Mac OS X EI Capitan: MacBook Air, MacBook Probest solution to fix FaceTime not working on Mac OS X EI Capitan macbook air, macbook pro

Workaround 1st: Make sure FaceTime is enabled on your MacBook Pro or MacBook Air

FaceTime > Preferences

Even FaceTime app is already enabled and you facing same problem or if you see the message ‘’Waiting for Activation’’ then once do turn off FaceTime and then back Turn on.

Now check the issue of FaceTime not working on Mac OS X EI Capitan is solved or not? If you get as it is then go for next solution.

Workarounds 2nd: Make confirm that the Date, Time and Time Zone are set correctly.

Step 1. From the Apple Menu top side on Mac Screen

Step 2. Select System preference

Step 3. Date & Time > Date & Time.Os X Ei capitan facetime failed How to fix FaceTime not working on Macbook pro and air

Step 4. Enable ‘’Set Automatically’’.

Step 5. Click the Time Zone button and verify the close city is correct.how to fix FaceTime not working on Mac OS X 10.11

Workaround 3rd: Check out the phone number or email address being used is the correct one activated for FaceTime.

To Verify the correct Apple ID at applied.apple.com, you can make new Apple ID as well as you can be also reset your Apple ID Password from this website.

That’s it.

Hope, you would be got here clear solution to fix FaceTime not working on Mac OS X EI Capitan (10.11). However, you can send us your problem in the comments box.


  • Patrick

    When I try to sign on to Facetime on Mac it says Error occurred try again.

  • Kira Thomas

    Nope still doesn’t work. I click the icon and it never fully opens, the top tool bar changes to FaceTime but then the curser shows as loading. FaceTime stops responding and I have to force quit. My mac has the right time and date and its fully unto date. its a MacBook pro sierra 10.12.6