Fix iPhone Freeze on FaceTime after iOS 17 Update in 2024

In Short

  • Here are quick suggestions on quick solutions to resolve the FaceTime issue either permanently or temporarily.
  • Get Pro tips to resolve any issues that may arise during a FaceTime video call.

It’s been a week since I bought my new iPhone 15 Pro and now I am facing critical situations while using FaceTime. Sometimes, my iPhone 15 Pro is frozen on FaceTime, FaceTime camera not working on iPhone, iPhone locks on FaceTime, and much more. All these errors are frustrating and act as a roadblock when we need the iPhone most. FaceTime Hanged Up problems found on other iPhone models.

However, I have got the best solutions to fix iPhone freezing/hanging on FaceTime and tried itself on my iPhone and resolved FaceTime not working on iPhone in minutes. If you want to fix various FaceTime errors on iPhone, then read this article and get rid of annoying failures while using FaceTime.

Are you having trouble with FaceTime issues on any iPhone? Other Symptoms that fix with the below solutions: iPhone Stuck on Calling. Sometimes iPhone is stuck on FaceTime ending. The FaceTime Call Screen is Stuck and unresponsive to touch.

Most common problems and Working solutions for iPhone Frozen on FaceTime Video call

Fix 1: Shut down the iPhone or Soft Reset

Frozen iPhone during FaceTime Video call, This setting is useless and can’t get help. Go with the next steps for Hard Restart and reboot your iPhone.

We will start with a very simple solution to fix iPhone freezing on FaceTime calls.

  • Step #1: Go to “Settings” on your iPhone.
  • Step #2: Open “General”.
  • Step #3: Finally, tap on “Shut Down” > “Slide To Power Off“.
Tap on Shut Down slide the Power Off Slider on iPhone

Wait for 1 to 2 minutes and Use the Side button to turn it on again.

Fix 2: Force Restart iPhone

If the normal restart doesn’t work for you, then try this force restart method which will help your iPhone to overcome minor software issues.

Hard Reboot iPhone Step by Step
Hard Reboot iPhone Step by Step
  • Step #1: Press and release the “Volume Up key“.
  • Step #2: Press and release the “Volume Down key“.
  • Step #3: Lastly, “hold down the Side button” until you didn’t see the Apple logo.

Fix 3: Check for Software Update

Apple Release new firmware update in a short duration. I would suggest you check once every month. Otherwise, you can enable automatic software update from settings.

Go to the “Settings” > “General” > “Software Update” [Check for Update]. That’s it.

Fix 4: Free Up Storage and Disable Background app refresh

Too many processes run parallel on your iPhone makes freeze or unresponsive to touch. I recommend freeing up storage and give big room to process to run big apps and processes. Go to settings > General > iPhone storage > Follow Recommendations or Delete unwanted data [full tutorial on Free Up space on iPhone].

Otherwise, you can turn off the Background app refresh. Go to the “Settings” > “General” > “Background App Refresh” > “Off

Fix 5: Backup > Erase > Clean install iOS > Restore

When none of the solutions works for us, then our last option is to restore the iPhone. By restoring iPhone, every single harmful element, as well as necessary files, will be deleted. So if you have decided to go for this option take backup if you don’t want to lose data.

Auto-fix all the internal bugs using these steps, First, take a full backup of your iPhone.

Now, Erase all the settings and Content of your iPhone from “Settings” > “General” > “Transfer or Reset iPhone” > “Erase All Content and Settings” > Choose to Continue or Not Now > Enter Passcode for This iPhone > Now enter Screen Time Passcode if asked, Follow the on-screen process to complete the procedure.

After that, Now Restore your iPhone.

Now, Open iTunes on your Mac or PC.

Download the latest Firmware files of iPhone, iPad, and iPod Touch.

Connect your iPhone to iTunes via lightning cable, in iTunes you will see your iPhone icon.

Click on “iPhone icon” > Go to “Summary” >

2 Find Device in iTunes

Press “Option key” from your Keyboard on Mac + Click on “Restore iPhone”.

3 Restore iPhone on FaceTime issues Frozen and Hanging

Now Browse the Downloaded .ipsw file save previously from the about link. Open it.

Now, Wait for the Restore process to get completed.

Fix 6: Go to Apple Support and Handover your Device for a test

Apple Gives free support for all Apple Devices. It doesn’t matter if your device is under warranty or not. But hardware damage will be charged for outside of warranty.

Fix 7: Disable and Enable FaceTime

Didn’t force restarting the iPhone work for you? Don’t worry; we have more potential solutions to fix iPhone hanging during FaceTime calls. In this troubleshooting, we will disable the FaceTime app and then, after a few minutes, again enable it. Let’s do it.

  • Step #1: Open “Settings”.
  • Step #2: Locate the “FaceTime” app, scroll down you will get it.
  • Step #3: Disable “FaceTime”.

Go back to the main screen by closing the settings. Follow the same above steps and enable FaceTime.

FaceTime is also available on Mac, Want help with Mac FaceTime issues.

Fix 8: Reset All Settings

By resetting all settings on your iPhone, all the Preferences and Network settings will be set to by default. So, in case you have made some wrong choice that might be affecting and causing iPhone to freezes at the end of the call, then it will be fixed.

  • Step #1: Go to “Settings” and open “General”.
  • Step #2: Tap “Transfer or Reset iPhone”. Now tap Reset
  • Step #3: Tap on “Reset All Settings”.

Fix 9: iPhone is hitting up close to the Back Camera on Video Call

FaceTime is hitting up the backside of the iPhone body near to the camera. It’s the natural and own behavior of the Apple iPhone. These are old problems running with the new iPhone model and iOS version.

To come reduce the temperature of the iPhone’s backside, Remove the cover that fully overlays the body. Don’t put your iPhone on charging while you are using your iPhone for video calls or Camera shooting.

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Karly Wood

Karly Wood, a Wellington-based journalist, excels in covering Apple and tech trends. With a diverse background in public safety, government, and education reporting, her insights bridge multiple disciplines, offering readers a well-rounded perspective on today's technological advancements. Contact Her Team:- [OR]

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