FaceTime Not Working in iOS 12.3.1/iOS 12 on iPhone, iPad: Waiting, Failed..All Issues

Here’s troubleshooting tips for FaceTime not working in iOS 12, iOS 12.1.1 after update on iPhone X, iPhone 8,8 Plus, iPhone 7/7 Plus, 6S/6S Plus and iPhone 5S. Fix most common FaceTime errors like FaceTime Won’t turn, FaceTime not Available, FaceTime Call Failed, FaceTime isn’t close for Force close after use Animoji or Memoji and Live Sticker.

Nowadays FaceTime is receiving more attention after Apple has announced group FaceTime in iOS 12. Group FaceTime allows you to connect with 32 people at once which are more than expected. It’s the easiest way to connect with your friends, family, and colleagues. Most common problems on FaceTime: “FaceTime Waiting For Activation”, You “Can’t Make a call” or start call then “FaceTime Unavailable” or “FaceTime Failed” on Video or Audio call.

But few bugs are becoming big issues to FaceTime users and after updating to iOS 12. FaceTime is not working after updating iPhone to iOS 12is the most common line which I have been observing since iOS 12 is released. Here’s how you can fix FaceTime not working in iOS 12.

-: Jump Into this Article for fixes:-


iMessage Waiting For Activation in iOS 12 after Update

FaceTime Waiting For Activation in iOS 12 after Update or Turning on


iOS 12 FaceTime issues: Most Common Troubleshooting problems

Fix 1. FaceTime won’t show in your Contact list: Activating Problems

Your Device’s FaceTime app is showing the list of all contacts and past Video and Audio call. But suddenly your partner’s FaceTime Failed.

How to check your Partner’s FaceTime-enabled on his/her device and say to enable if disabled.

Tap on (i) profile info icon to FaceTime contact list, if there is FaceTime button and it’s visible or clickable, that means you can start FaceTime video call or add in your FaceTime Group video call.

Image (i) + Tap on FaceTime

We can join and connect FaceTime via mobile number or Apple ID. Check and Enable it from Go to the “Settings” > “FaceTime” > “Turn on Toggle for FaceTime”. (Wait for few minutes to activate FaceTime on Mobile will show FaceTime Waiting for Activation.. otherwise tap on “Use Your Apple ID For FaceTime”.

2 FaceTime Unavailable on iPhone in iOS 12 after update

Fix 2. Check Data Connection: FaceTime Unavailable

Are you not making and receiving FaceTime Calls?

However, if you aren’t connected with internet, FaceTime won’t connect ever. Apart, if iPhone is connected with internet, then poor connection might be a reason for FaceTime not working in iOS 12. To fix, simply disconnect Wi-Fi from the connected network and re-join network. Similarly, it applies to the cellular network.

Don’t want to reboot or Restart iPhone, Turn on Airplane mode from the control center. Open “control center” > “Tap and hold on network card” > “Tap on AirPlane icon” to turn off and On again.

FaceTime Enable on iPhone Settings: Settings app > FaceTime

Enable FaceTime from Mac’s FaceTime Preference: FaceTime Preference > Preferences.

Set the Date & Time correctly: Go to the Settings > General > Date & Time.

3 Enable Face ID or Use Apple ID as a FaceID on iPhone

Fix 3. FaceTime isn’t ringing or connecting in iOS 12

After too much wait FaceTime Screen saying: FaceTime Unavailable. Check FaceTime is enabled for Cellular Data.

Some users keep and use data limit usage for Cellular data. Turn off FaceTime use restriction for cellular data.

Go to “Settings app” > “Mobile Data” > Scroll Down and Find FaceTime “Enable FaceTime Toggle”.

1 FaceTime unavailable in iOS 12 after Update on iPhone

Fix 4: Restart iPhone or Hard Restart

However one of the best solutions to any problem and one of our prior option is.

  • Tip For iPhone XS Max, iPhone XS, XR, X, 8 Plus, and iPhone 8

Step 1: Press and quickly release Volume up key.

Step 2: Press and quickly release Volume down key.

Step 3: Finally, press and hold the side key until you see Apple logo on the screen. Press the side button to turn on iPhone.

Force Restart iPhone XS max won't turn on

  • For iPhone 7/iPhone 7Plus

Step 1: Press and hold the volume down button and power button until you see the Apple logo on the screen.

  • For other iPhone’s

Step 1: Press and hold the home button and power button together and release when you see the apple logo on the screen.

Fix 5: FaceTime Stuck on Connecting, Fails and Won’t Open

iOS 12 is faster and smoother OS than ever released yet from the previous version of iOS. FaceTime Stuck on launch and in the background. Because of the following reasons,


Fix 5.1: FaceTime Won’t Use Memoji and Anjimoji

Now we can use Different Face while we are Video Calling. Use Animoji and Memoji on FaceTime is a fun way to talk with our friend individually or In Up to 32 People as a Group video call.

Sorry for the iPhone users who have no True Depth camera, iPhone X only use for FaceTime memoji and Animoji. that use real-time face swape and Sticker on live video.

iPhone 8, 8 Plus, iPhone 7/7 Plus, iPhone 6S/6S Plus iPhone 6/6 Plus, iPhone 5S won’t support FaceTime Mimoji.

Fix 6: FaceTime Keeps Crashing

Force Restart your device or Wait for Next update.

Fix 7: Missing FaceTime App

FaceTime app is not showing on your iPhone Home screen or Spotlight Search

If the restriction is applied for FaceTime to use. Then you will not find the app on the home screen of the search result.

Turn off FaceTime Restrictions: Go to the “Settings” app > “General” > “Restriction” > Enable “FaceTime”.

Also Reset Home screen layout, Nested Folder with removed and quickly you can find FaceTime with app icon. “Settings” > “General” > “Reset Home Screen layout

for Screen Time users, if Screen Time is set up and on

Settings” app > “Screen Time” > “Content and Privacy Restriction” > “Allowed Apps” > Enable “FaceTime”.

4 Disable Restriction on FaceTime on iPhone from Screen Time

Fix 8: Make sure FaceTime is enabled

Accidently if you have disabled the FaceTime or you forget to enable the FaceTime, then also it will not work your iPhone. To use FaceTime you need to enable it.

Step 1: Open “Settings” and tap “FaceTime”.

Step 2: Toggle on “FaceTime”.

Fix 9: Check a Blocked list

Verify the blocked list of FaceTime; it might happen we accidently add contacts on the block list.

Step 1: Launch “Settings” and Open “FaceTime”.

Step 2: Tap “Blocked”.

If you want to unblock that number, then click on Edit and tap Red mark and unblock it.

Fix 10: Make sure you have signed in into FaceTime with the same apple ID

Check in all your FaceTime accounts that you have signed in with the same Apple ID. To do so,

Step 1: Go to “Settings” and open “FaceTime”.

Step 2: There you can check the Apple ID and correct it.

Fix 11: Check Date and Time

FaceTimerequires correct date and time otherwise it will show errors.

Step 1: Launch “Settings” and tap “General”.

Step 2: Find “Date & Time” and select the “Automatic” option.

Fix 12: Check the Phone number

If you are waiting for someone’s call and not receiving, then you must verify numbers on both ends.

Step 1: Go to “Settings” and open “FaceTime”.

Step 2: You will find an option like “You can be reached by FaceTime at”.

Step 3: In that option check the “Apple ID” and “Phone Number”.

Fix 13: Update iPhone

Group FaceTime is also a new feature for Apple. Probably it might be a reason they are lagging some point, and facetime is not working in iPhone. So we would suggest you check for the updates.

Step 1: Go to “Settings” and Tap “General”.

Step 2: Now, Click on “Software Updates” to check for updates.

Fix 14: FaceTime won’t turn off

Unfortunately, we cannot force close FaceTime app while a video is turned on. First, close the video call after that we can close the app from App switcher screen.

Apart from the above problem, Still FaceTime is great from the user experience, Use animoji or Memoji during FaceTime video call or Group Video Call in iOS 12 or later and MacOS Mojave.

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