How to Fix AT&T Visual Voicemail Not Working on iPhone 15, 14

In this article, I will provide some troubleshooting solutions for AT&T network customers who are facing issues with their visual voicemail on their iPhones. Many customers, including both new and existing ones, have reported problems related to being unable to set up or get visual voicemail to work correctly on their iPhones, even after setting it up correctly.

Visual voicemail is an essential feature for many users, as it allows them to easily view a list of their voicemail messages and listen to them, delete them, change their voicemail greetings and password, and quickly access their important voice messages. Users can store up to 40 messages, each up to 4 minutes long, for up to 30 days.

While we can only suggest the best possible solutions, it’s important to note that the issue may be on the network side. However, we recommend starting by ensuring that the AT&T voicemail setup on your iPhone is correct. If that’s not the issue, we will provide some possible ways to fix AT&T visual voicemail not working on your Apple iPhone.

Check This Before Begin

  1. For new iPhone users, after changing the SIM on the iPhone, Voicemail setup is required.
  2. Next, After Voicemail activation or Purchased from your Carrier, You have to set up voicemail within 60 Days.
  3. Voicemail will not work on after forward to the international number
  4. We can reset the Voicemail password from the AT&T account after forgetting the Voicemail password. Go to the My Wireless section > My Devices & Add ons > Manage My Device > Device Options & Settings > Reset Voicemail Password. Follow the on-screen instructions, and that’s it.
  5. Follow this tutorial for deleting AT&T voicemail on iPhone, and check alternate ways to delete AT&T visual voicemail from the carrier server using your Phone Dial pad.
  6. You have a good Wireless connection to access Voicemail and Download Visual voicemail. Let’s check how to download Visual Voicemail from AT&T in this tutorial.

Get Started to Fix AT&T Visual Voicemail not Working on iPhone

Confirm the Wireless Signal Strength and Check Your Messages

To access and use Voicemail, ensure you have a good network connection. Follow the steps below to troubleshoot any issues with Voicemail notifications on your iPhone.

  1. Please turn off your iPhone (Use the Side button or go to Settings > General > Shut Down) and Turn on the Using Side power/Sleep-Wake button [Press and Hold on it].
  2. Make a Call to dial 611 from your phone app.
    • If your call is started, Dial one from your iPhone Dial pad during a call to check the Voicemail system service.
    • If Your Call if Fail, Then you need to contact AT&T carrier Assistance and Verify your account details.
    • If your voicemail won’t download, then press and hold 1 to download the message.
    • Unable to get AT&T Voicemail alert notification,
      • Change Notification settings from off to on. From your AT&T mobile phone, press and hold one from the dial pad. Enter Voicemail password [Go to Startup guide in this article for change Password] if prompted, Press the * option from the dial pad to skip and move to the Main menu, Now Press 4 for personal options. Now, Press 1 to change the notification alert from off to on.

How to Setup Visual Voicemail on iPhone

  • Step 1. Go to Phone, and tap on Voicemail; you can appear on the right side of the Keypad button.
  • Step 2. Now your iPhone displays the set-up button
  • Tap on the setup button, Enter a 4 to 15-digit password, and tap Save
  • Re-enter your same Password again and Tap Save
  • Step 3.  Choose your greeting type. Tap Default in case of to you have a prerecorded greeting, or tap Custom to record your custom greeting.
  • Step 4. Once you’ve selected your greeting type, tap Save therefore, your Visual Voicemail inbox will display.
  • You’re Done!

How to access Visual Voicemail on iPhone – For AT&T Voicemail Service

Access Downloaded Voicemail on iPhone

We can access Visual Voicemail on iPhone through the phone app. However, some users may face difficulty downloading it. Follow these steps to fix the issue.

1. Open the Phone app on your iPhone, Tap on Voicemail from the bottom tab.

 Go to the settings tap on voicemail now, see a list of all voicemails tap to access voicemail on iPhone

2. Now, See a list of all Voicemails, Tap to Access voicemail.
3. Next, Tap on a play to listen to voicemail if it’s playing automatically.
4. After that, We can push or Delete voicemail from more settings that appear just below voicemail. Troubleshooting steps for Voicemail Won’t delete.

Click on play for listening to voicemail select delete button on iPhone

Access or Listen to Visual Voicemail on iPhone

To access and play Visual Voicemail on your iPhone via AT&T Wireless Phone, follow the steps provided. If you’re unable to find the feature on your phone, the next tutorial will guide you on how to play AT&T visual voicemail from another phone, in case your phone doesn’t have in-network coverage.

  1. On your AT&T Wireless phone, Press and Hold one from the dial pad.
  2. Enter the Voicemail Password in a prompt. Get a new Voicemail. If not any Voicemail then play saved Voicemail.
  3. You will listen from the first unread or unsaved Voicemail message list. Checkout Voicemail message keys,
  • Rewind 10 seconds → 1
  • Rewind to the beginning → 11 
  • Skip ahead 10 seconds → 3 
  • Skip to end of message → 33 
  • Delete message → 7 
  • Recover deleted message → 1 then 9 
  • Save message → 9 
  • Skip message → # 
  • Replay message → 0, then 4 
  • Hear more options → 0 
  • Return to the main menu → *

Another way to Check Voicemail on your Phone

  • Step 1. Once turn off your iPhone and remove your nano AT&T SIM card using a Paperclip or SIM eject tool,
    • Now insert the SIM again and turn on your iPhone back.
  • Step 2. If you get prompted, then select your device, Cell phone brand, and Model then Select Save.
  • Step 3. On-screen device instructions, Choose Calls, then select Access Visual Voicemail.
    • So check out how you play voicemail, delete, save, and share messages and Change voicemail greetings.
  • That’s it!

Check and access Voicemail from Another Phone

AT&T users can access visual voicemail from another phone using this way.

  1. Dial and Call your 10-digit wireless number from another phone.
  2. First, When you hear your voicemail greeting, press the * key to interrupt it and stop it.
  3. If you reach the main voicemail system greeting, enter your 10-digit wireless phone number, then interrupt your greeting by pressing the * key.
  4. Enter your voicemail password when prompted.
  5. Follow the voice prompts to listen to your messages. That’s it. Below are the different button actions.
    1. Rewind 10 seconds → 1
    2. Rewind to the beginning → 11 
    3. Skip ahead 10 seconds → 3 
    4. Skip to end of message → 33 
    5. Delete message → 7 
    6. Recover deleted message → 1 then 9 
    7. Save message → 9 
    8. Skip message → # 
    9. Replay message → 0, then 4 
    10. Hear more options → 0 
    11. Return to the main menu → *

After the above ways are correct from your side, At&T Visual Voicemail won’t work on iPhone. Then you need to contact your network At&t customer center or Call (800.311.0500)/(800.901.9878) or get Support Customer communities.

Backup your iPhone using iCloud or iTunes to restore your Voicemail messages when switching to a new device or a new SIM card. Visual Voicemail messages older than 30 days will be unavailable.

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Karly Wood

Karly Wood, a Wellington-based journalist, excels in covering Apple and tech trends. With a diverse background in public safety, government, and education reporting, her insights bridge multiple disciplines, offering readers a well-rounded perspective on today's technological advancements. Contact Her Team:- [OR]

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