Not Ringing for Incoming Calls on iPhone 15, 14 (Any iPhone)

Some of the users are facing issues regarding the iPhone’s ringtone won’t play or their ringtone changing from custom to default after the iOS update. It is not surprising that a new version of iOS is launched, but you have experienced what happens when the iOS update is released.

Now we are habituated to the bugs and errors of iOS, so there is no need to panic instead, move forward and try to find a working solution. Since I have suffered from this awkward situation, I know how it feels when your iPhone’s assigned ringtone doesn’t work.

We got numerous emails from our official support mail address saying the purchased ringtone not working on the iPhone, and iPhone won’t play custom ringtones and text tones, and no sound for incoming calls.

So in this post, we suggest workable troubleshooting to repair the custom ringtone not working issues. I hope one of the clues will fix your phone’s ringtone sound issue. Read carefully, thanks!! you can also send us an email at

Fix iPad- iPhone Ringtone Won’t Work after iOS Update: Custom Ringtone Not Working

Fix 1: Keep Ring/Silent switch is Off

To turn Off Silent mode on iPhone 15 Pro or 15 Pro Max, you can use the Action Button on your iPhone.

Firstly, Go to the Control Center > Tap on the Bell icon (see below screen). Alternatively, If the Action button is not customized, simply press and hold it to turn off Silent mode.

Open Control Center Tap on Bell Icon Press and Hold to Turn off Silent Mode on iPhone

iPhone 15, 15 Plus & older model: Turn off the Silent switch that is on your iPhone’s Left side edge just above the volume control. If this silent switch shows orange on a switch, that means your iPhone is in Silent/Vibrate mode. Pull up the switch to the iPhone’s screen.

Unmute & Enable Ring Mode iPhone
Pull up the Silent Switch to off (Unmute)
iPhone Ring Silent Switch
iPhone Ring Silent Switch

A unique key is allocated to the mute ringtone on the upper side of the volume key. After long use, it might become sensitive and switch itself when you remove or insert the iPhone into your pocket.

Fix 2: Please Check the Ringtone Sound in Settings App on your iPhone

To check the sound for ringtones,

Launch the Settings App on your iPhone > Scroll down and Select Sounds & Haptics > then adjust the volume of your ringtone Under the Ringer and Alerts, move the slider to the maximum level > turn on the toggle next to the Change with buttons.

Open Settings Choose Sound & Haptics Maximum Volume of Ringtone Tunr On Change with Buttons on iPhone

Fix 3: Reboot your iPhone

Restarting iPhone can be helpful when there is a small bug in the system. So it can be fixed by rebooting the device.

  • Step 1: Quickly press and release the volume up key.
  • Step 2: Quickly press and release the volume down key.
  • Step 3: Now press and hold the side key until you see the Apple logo on the screen, Next your iPhone will ask to enter a passcode.
Hard Reboot iPhone Step by Step
Hard Reboot iPhone Step-by-Step
Force Restart Apple iPhone 5S iPhone 6 iPhone 7 and iPhone 7 Plus

Wait for a minute until the device gets started automatically.

Fix 4: Turn Off Bluetooth on iPhone

Smart bluetooth on iOS/iPadOS automatically connects when you are in the bluetooth range. One of the most wired experiences is with my car bluetooth. My iPhone automatically connects to my Car Bluetooth when a nearby car or with a home theater. So I am unable to listen to Ringtone for incoming calls. I recommend turning off bluetooth or Forgetting the Bluetooth from bluetooth settings.

Step 1: Launch the Settings app on your iPhone/iPad > Select Bluetooth.

Open Settings App Choose Bluetooth on iPhone

Step 2: Tap on the (i) button next to the Bluetooth device name > Tap on Forgot this device.

Tap i Button next to Bluetooth Device Name Select Forget this Device on iPhone

Or Quickly Turn off Bluetooth from the Control center on the iPhone. But this will disturb bluetooth devices like AirPods, Apple Watch, and Other Third-Party Bluetooth Accessories.

That’s it.

Fix 5: Connect your Phone to Mac/ PC via Finder/iTunes Syncing

After trying the above troubleshoots, the problem is still not solved; give this a try and get your purchased ringtones not working error fixed with the help of the music app. Your Mac has no iTunes (After MacOS Catalina or later, No iTunes), Follow the below steps – Or get a free ringtone with the help of Create a custom Ringtone and Transfer from Mac to iPhone.

Connect your iPhone to your Mac with a USB Cable, and unlock your iPhone, Launch the Music app and Get your iPhone sidebar > Right click (Control + Click) on it (Sync). If you’re still unable to see the purchased ringtone on your iPhone under Ringtone, then select Option Transfer Purchases.

Step 1: Launch the Settings app on your iPhone > Select Sound & Haptics.

Open Settings Choose Sound &n Haptics on iPhone

Step 2: Tap on Ringtone > Download All Purchased Tones.

Select Ringtone Tap Download All Purchased Tones on iPhone

Step 3: Wait to check and download your Purchased ringtone from the iTunes store.

Checking For Download Downloading Ringtone Tap Ringtone Downloaded on iPhone

Fix 6: Update the Device

If you haven’t updated the device to the latest version, then there are chances that you might face situations like this, and all these bugs will be annoying for you.

Step 1: Launch the Settings App on your iPhone > Select General Option.

Open Settings Select General Option on iPhone

Step 2: Tap on Software Update > The latest software Automatic updates > Tap Automatically Install.

Select Software Update Tap Automatic Updates Click on Automatic Install on iPhone

If it shows an update, update the device as soon as possible.

Fix 7: Contact Apple Support

None of the above measures work, so it might be possible that the problem is with the hardware. So, in that case, you will get proper guidance by visiting the Apple Store.

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Karly Wood

Karly Wood, a Wellington-based journalist, excels in covering Apple and tech trends. With a diverse background in public safety, government, and education reporting, her insights bridge multiple disciplines, offering readers a well-rounded perspective on today's technological advancements. Contact Her Team:- [OR]

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