iPhone XS Max Touch Screen Not Working or not responding issues: Troubleshooting Guide

Last Updated on Oct 9, 2018

Is your iPhone XS Max screen is unresponsive or iPhone XS Max screen in not working or iPhone XS Max screen is taking slow to respond? Today you will get solution to each and every issue related to screen of iPhone XS Max. Don’t afraid because you are not only the one who has screen issues in iPhone XS Max. Many of them had fixed by following this troubleshooting guide including myself.

we are happy to help you, submit this Form, if your solution is not covered in this article.

Alternatively when you turn on Low Power Mode in iPhone XS Max, the screen takes too long to respond. So this can also be the reason behind iPhone XS Max screen is unresponsive. Follow the tutorial and get fix the screen not working in iPhone XS Max.

If you facing following Symptoms then you should try given Troubleshooting:

  • Touchscreen doesn’t work when charging
  • Ghost touch while charging iPhone or iPhone screen Glitching out
  • iPhone XS Max screen unresponsive when charging
  • Apple XS Max Touch screen messed up when charging
  • XS Max touch screen not working properly after update or even after restart or hard reset
  • iPhone XS max touch screen unresponsive issues after water damage or cant unlock solution

Why my iPhone XS Max Touch Screen Not Working or not responding:  Troubleshooting Guide

iPhone XS Max Touch Screen Unresponsive or not responding issues Troubleshooting Guide

Solution #1: Force Restart your iPhone XS Max when screen go crazy

After removing the screen protector still, the iPhone XS Max screen is not working then force restart the iPhone to fix minor glitches.

Step #1: Press and release the Volume Up button.

Step #2: Press and release the Volume Down button.

Step #3: Hold down the Side button until you see the Apple logo on the screen.

Solution #2: Check for Mobile Software Update

Some of the users are afraid to update their devices because they think new update will slow down the device and iPhone XS Max screen malfunction. But it is not true, the updates are meant to improve the performance of the iPhone, and so you must update the device.

Step #1: Go to “Settings”.

Step #2: Tap “General” and select “Software Update”.

In case the iPhone XS Max screen is completely unresponsive then try to update the iPhone using iTunes.

Step #1: Connect the iPhone to the PC.

Step #2: Launch “iTunes”.

Step #3: Select your iPhone.

Step #4: Now, click on “Summary” and lastly select “Check for Update”.

Step #5: Click “Download” and then “Update” it.

Solution #3: Enable/Disable 3D Touch

Precisely you can also toggle Off/On 3D touch because it had worked out for me when my iPhone XS Max screen is not working.

Step #1: Launch “Settings”.

Step #2: Tap “General” and select “Accessibility”.

Step #3: Locate “3D Touch”.

Step #4: Toggle Off/On the 3D Touch.

Solution #4: Remove the Screen Protector

Often in case, we buy the thick screen protectors or anti-glare protectors, and they cause the problems like iPhone XS max screen not responding randomly. So before performing any troubleshooting, please remove the screen protector and check whether the screen is working or not.

Solution #5: Try Recovery Mode

Recovery mode is helpful when it is hardware related problem, so here also we can try our luck to fix the issue using recovery mode.

Step #1: Connect the iPhone to the Computer.

Step #2: Launch “iTunes”.

Step #3: Press and release the Volume Up button.

Step #4: Press and release the Volume Down button.

Step #5: Next, hold down the Power button until recovery mode screen appears on iPhone.

Step #6: Don’t leave the button until and unless the recovery screen doesn’t appear.

Step #7: Lastly, when iTunes shows you a message like “There is a problem with the iPhone that requires an update”, then click on “Update”.

NOTE: In case your iPhone takes over 15 minutes then you have to follow the same steps because your iPhone is exited the recovery mode.

Solution #6: Restore the iPhone XS Max

Recovery mode is unable to fix iPhone XS Max screen not working then you can try this fix. With this solution, your iPhone will become clean slate, and all the settings will restore to factory settings. So take a backup before restoring the iPhone to its factory settings.

Take Backup

Step #1: Connect the iPhone to the PC.

Step #2: Launch “iTunes”.

Step #3: Select your iPhone.

Step #4: Click on the “Summary” panel.

Step #5: Now, click on “Backup Now”.

Step #6: Click “Done”.

Turn off Find My iPhone

To successfully wipe out the iPhone you need to disable the Find My Phone from the iPhone. To do so,

Step #1: Go to “Settings”.

Step #2: Tap on your name.

Step #3: Select “iCloud”.

Step #4: Now disable “Find My iPhone”.

How to restore iPhone XS Max using iTunes

Step #1: Connect the iPhone XS Max to Computer or Mac.

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We are happy to help you! Follow the next Step if Your Solution is not in this article, Submit this form without Sign Up, We will revert back to you via Personal Mail. In Form, Please Use the Description field to Mention our reference Webpage URL which you visited and Describe your problem in detail if possible. We covered your iPhone 12, iPhone 12 Pro, iPhone 12 Mini, iPhone 12 Pro Max, iPhone 11 Pro, iPhone 11 Pro Max, iPhone 11, iPhone 8(Plus), iPhone 7(Plus), iPhone 6S(Plus), iPhone 6(Plus), iPhone SE, SE 2(2020), iPhone 5S, iPhone 5, iPad All Generation, iPad Pro All Models, MacOS Catalina or Earlier MacOS for iMac, Mac Mini, MacBook Pro, WatchOS 6 & Earlier on Apple Watch 6/5/4/3/2/1, Apple TV. You can also mention iOS/iPadOS/MacOS. To be Continued...

Step #2: Open “iTunes” and select your iPhone.

Step #3: Click on the “Summary” tab.

Step #4: Lastly, click on “Restore iPhone”.

Step #5: If required then enter the passcode and proceed.

Here’s Fix iPhone XS Max Scrolling Issues quickly

Jaysukh Patel is the founder of howtoisolve. Also self Professional Developer, Techno lover mainly for iPhone, iPad, iPod Touch and iOS, Jaysukh is one of responsible person in his family. Contact On: [email protected] [OR] [email protected]

1 Comment
  1. If it is caused by the broken screen, you need to replace a new iPhone XS Max screen in Apple Store, the third-party store or DIY repair.

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