Can’t connect to app store mac Ventura, Monterey in 2023- Fixed

1 Cannot connect to App Store on MacOS Mojave on Mac (1)

Are you frustrated with the issue of “Cannot connect to app store on Mac with macOS 13 Ventura or 12 Monterey or macOS 11 Big Sur” on Mac after the update? And it looks like an error connecting your Mac to the Apple server. A remarkable update for the Mac’s App Store is now on macOS. The completely redesigned app store is the #1 experience.

Let’s see my past tutorial on How to enable automatic software Update on macOS that auto-fix software issues with new update auto-install on Mac.

Have you ever before received a blank screen telling Can’t connect to App Store in macOS? Then I believe that you have solved the problem with a few simple tricks. And I do think you aren’t panic and ready to fix can’t connect to the app store on mac.

Probably the problem arises due to old cache files and some malfunctioning elements. Before fixing can’t connect to the app store in macOS, you should check some requirements to run an app store. Please note that if you are facing this error in MacBook Air, iMac, MacBook Pro, Mac Mini, and MacBook, then you can fix by following these tips.

There are many Mac users noticed issues and submitted problems on Apple supports like this:

After upgrade to MacOS Ventura, I cannot login or connect to App Store.
I am using the latest MacBook Pro 2018 version. After upgrade to MacOS Ventura, I cannot sign out, login App Store or View my account. It always show “Cannot Connect to App Store“. I also upgrade my M1 iMac to MacOS Ventura, my iMac does not have this issue.

How can I fix this issue on my 2018 MacBook Pro?

Why does it say Cannot connect to the App Store on Mac?

Quick Look that Fixes:

  1. Check the internet connection by connecting different devices to the wireless network.
  2. Once disconnect internet connection and re-connect again. Switch to Another Network or Use iPhone Hotspot.
  3. Check whether the App Store isn’t down or Check Apple System Status, it might be possible that Apple is upgrading and so Mac App Store is under maintenance.
  4. Shut down mac and after few minutes restart it.
  5. Force quit the Mac App Store and again launch it by holding the Shift key. If it works for you, then update the Mac App Store.
  6. Disable Antivirus for once (ignore if you don’t have antivirus) and check if App Store is working on Mac or not.

Fix 1: Check Date & Time of your Mac

Check Date & Time, if they aren’t correctly set up then it might be possible that Mac App Store won’t connect to mac.

On MacOS Monterey & Earlier

  • Step #1: Click on the “Apple” icon and open “System Preferences.”
  • Step #2: Now, tap on “Date & Time.”

On MacOS Ventura

  • Step #1: Go to the Apple Logo > System Settings.
  • Step #2: Next, Click on General > Date & Time > And Enable “Set time and date automatically“.

Fix 2: Check Apple System Status Page

It might be possible that you are not the only person with Can’t Connect to App Store macOS Ventura, this possibility can only be true when App Store is down due to maintenance or some bug. You can check the Apple System Status Page to determine the availability of the Mac App Store.

Fix 3: Stop Using Proxy Server on Mac Under Network Settings

Normally People use a Proxy server in the case of slow networks and boost internet speed. Sometimes Proxy servers are used to break the security. So, go with the below network settings.

  1. From the top Mac menu, Click on Apple Logo.
  2. Next, click on the System Preferences option.
  3. Now, Find and Tap on the Network option.
Network under System Preferences on Mac
Network under System Preferences on Mac
  • At the bottom right corner of the screen, click on Advanced.. option.
  • Advanced Settings under WiFI on Mac
    Advanced Settings under WiFI on Mac
  • Click on Proxies Tab and Select the Checkbox, Auto Proxy Discovery and uncheck the SOCS Proxy checkbox.
  • Select Auto Proxy on Mac WiFi settings
    Select Auto Proxy on Mac WiFi settings
  • That’s it.
  • Fix 4: Disable Digital Certificate Assurance EV root on Mac

    Follow this solution on your Mac, Disable the digital certificate on your Mac and test.

    1. Open Finder on Mac, Click on Applications > Utilities.
    2. Now, Open Keychain Access.
    3. Next, From the keychain window, select System Tools under the Keychains and All Items under the Categories section.
    DigiCert Root CA
    DigiCert Root CA
  • Now on the Next side, Double click on Digicert High Assurance EV Root CA.
  • Never Trust DigiCertificate on Mac
    Never Trust DigiCertificate on Mac
  • Under the Trust Section,  Select Never Trust under the When Using this certificate.
  • That’s it.
  • After that restart the Mac, and revert the changes.
  • Fix 5: Delete the DB file from the Mac cache folder

    First of all, find the Cache folder on your MacBook mac computer. The folder path is complex so follow the below command,

    1. Open Finder on Mac.
    2. Next, From top Mac menu > Go > Go to Folder…
    3. Now, Enter this command: /var/db/crls/ and Click on Go.
    4. Here you will see the db file names: “crlcache.db” and “ocspcache.db
    Clear DB Cache on Mac
    Clear DB Cache on Mac
  • Move this file into the Trash folder. and Restart your Mac.
  • Now, check the Apple Store on Mac working as expected.
  • That’s it.
  • Fix 6: Update Mac to Latest Software Version

    Check which version of macOS are you using, if there is an update available then update it.

    • Step 1: Click on the “Apple” icon and select “About this Mac.”
    • Step 2: There you can see which version is installed on your Mac.
    • Try clicking on the “Software Update” option to see if it takes you to App Store.

    Useful for you: Turn on Automatic Software Update on Mac.

    Fix 7: Make sure Internet Connection is Live

    To use Mac App Store, your Mac must be connected to an internet connection or it will show “You Are Not Connected to the Internet” error. So if you are receiving the same error line, then your Mac’s internet connection might be slow or not working at all. To cross-check it, open the Safari Browser and load any website, if it works perfectly, then you need to move to the next Fix.

    Meanwhile, try these tricks;

    1. Switch to different Wi-Fi networks or connect broadband Cable to Mac.
    2. Restart your Wi-Fi Modem or Router.
    3. Turn Off VPN, if it is active.
    4. If none of them works, contact your INS.

    Fix 8: Sign Out and Sign In on Mac

    If still you can’t connect to Mac App Store, and App Store not downloading apps on Mac, the recommended Fix is to Sign Out and restart the Mac and then Sign In with the Apple ID. This will quickly remove if the Apple ID is causing any issue while downloading Apps on Mac.

    1. Launch the App Store and click Store on the menu bar.
    2. Click Sign Out.
    3. Next, click on the App Store and then Quit App Store.
    4. Restart your Mac and then open the App Store and again select Store to Sign In.

    Fix 9: Delete App Store Preferences from Mac

    App Store Preferences can be somewhat called the cache files of the Mac App Store, which is used to make App Store faster, but it can create numerous issues like this. Sometimes, deleting them is the only solution to bring back the functionality of the program and in your case, it may fix App Store Not Working on Mac problem.

    1. Navigate to the Finder.
    2. Click Go and select Go to Folder.
    3. Type the following path, ~/Library/Caches/ and Go.
    4. Now find the following files and move them to the Trash.
    • apple.appstore
    • apple.applestoreagent
    • storeaccount
    • storeassets
    • storedownload
    • storeinapp

    Next, type the path as you’ve done earlier, ~/Library/Containers/ and click Go and delete the files as mentioned below.

    • apple.storeagent.plist
    • apple.commerce.plist
    • apple.appstore.plist

    Fix 10: Check the Firewall Settings on your Mac

    The Firewall settings on your Mac are set to protect the system from threats and enhance security. However, it can also cause an issue when any wrong option is selected, so you must check one and verify the following settings to fix the App Store Not Working on macOS MacBook Pro.

    On MacOS Monterey & Earlier

    1. Navigate to the System Preferences.
    2. Go to Security & Privacy.
    3. Open Firewall.
    4. You may need to click on the Lock icon at the bottom and enter an Administrator password to change settings on the Firewall.
    5. Check the box of Automatically allow built-in software to receive incoming connections.

    On MacOS Ventura

    1. Go to the Apple Logo from the top menu > System Settings.system-settings-on-macos-ventura-on-mac
    2. Next, Open Network Settings > Click on Firewall.firewall-settings-on-mac-in-macos-ventura
    3. Click on Options.firewall-options-on-mac-in-macos-ventura
    4. if Firewall is enabled on Mac then Turn on “Automatically allow built-in software to receive incoming connections” and Click on Ok to apply the changes.automatically-allow-built-in-software-to-receive-incoming-connections-on-macos-ventura
    5. That’s it.

    Fix 11: Clear Firewall Cache on your Mac

    If Firewall settings are already correct, then try to delete the Firewall cache of the Mac. Don’t worry the Firewall will create a new cache automatically.

    1. Launch Finder.
    2. Click Go > Go to Folder.
    3. Type the path, /var/db/crls/ and click Go.
    4. Once you entered the location, find the following files and move them to Trash.
    • crlcache.db
    • ocspcache.db
    1. If asked, enter the Administrator password and delete them.

    Fix 12: Reboot Mac in Safe Mode

    Try restarting Mac in Safe Mode, this may fix the Mac can’t connect to App Store error. Turn off the Mac and then power on. Immediately press and hold the Shift button until the login screen appears.

    Now try to use the Mac App Store.

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    1 comment
    1. Hello,

      Mojave needs an update pronto. The issue is with the App Store. All your purchase disappear and you can’t see them when I go into my purchases. The message i get is it says no purchases. I made a lot recently and in the past.

      The problem gets resolved only briefly when you log out of your mac and back in again. The purchases come back briefly and then disappear again. I called Apple they tried to help and I did not get anywhere with them. I got bounced around from department to department and was on the phone for over an hour with them.

      I don’t know what to do but this issue is a problem and I’m sure other users are going through this also or will go through it at some point. I never had problems with High Sierra at all and my purchases were always showing up.

      Also how i am i to get new updates or the ability to re download my purchases if they are not showing up at all?

      I am hoping you can help me some how or reach out to apple with this issue. Maybe they might take you more seriously than just a user like myself.

      Thank you for your time and help.

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