Last Updated on Nov 21, 2020
Are you frustrated with the issue of “Cannot connect to app store on Mac with MacOS Catalina” on Mac after the update? And it looks like error connecting your Mac to the Apple server. A remarkable update for the Mac’s App Store is now on macOS. The completely redesigned app store is the #1 experience. Let’s see my past tutorial on How to enable automatic software Update on macOS that auto-fix software issues with new update auto-install on Mac.
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Have you ever before received blank screen telling Can’t connect to App Store in macOS? Then I believe that you have solved the problem with a few simple tricks. And I do think you aren’t panic and ready to fix can’t connect to the app store in macOS Catalina.
Probably the problem arises due to old cache files and some malfunctioning elements. Before fixing can’t connect to the app store in macOS, you should check some requirements to run an app store. Please note that if you are facing this error in MacBook Air, iMac, MacBook Pro, Mac Mini, and MacBook, then you can fix by following these tips.
There are many Mojave users noticed issues and submitted problem on Apple supports like this:
After upgrade to MacOS Catalina, I cannot login or connect to App Store.
I am using the latest MacBook Pro 2018 version. After upgrade to MacOS Catalina, I cannot sign out, login App Store or View my account. It always show “Cannot Connect to App Store“. I also upgrade my iMac to MacOS Catalina, my iMac does not have this issue.
How can I fix this issue on my 2018 MacBook Pro?
Why does it say Cannot connect to the App Store on Mac?
Quick Look that Fixes:
- Check the internet connection by connecting different devices to the wireless network.
- Once disconnect internet connection and re-connect again.
- Check whether the App Store isn’t down or Check Apple System Status, it might be possible that Apple is upgrading and so Mac App Store is under maintenance.
- Shut down mac and after few minutes restart it.
- Force quit the Mac App Store and again launch it by holding the Shift key. If it works for you, then update the Mac App Store.
- Disable Antivirus for once (ignore if you don’t have antivirus) and check if App Store is working on Mac or not.
Fix 1: Check Date & Time of your Mac
Check Date & Time, if they aren’t correctly set up then it might be possible that Mac App Store won’t connect in macOS Mojave.
- Step #1: Click on the “Apple” icon and open “System Preferences.”
- Step #2: Now, tap on “Date & Time.”
Fix 2: Check Apple System Status Page
It might be possible that you are not the only person with Can’t Connect to App Store MacOS Catalina or Mojave, this possibility can only be true when App Store is down due to maintenance or some bug. You can check the Apple System Status Page to determine the availability of the Mac App Store.
Fix 3: Stop Using Proxy Server on Mac Under Network Settings
Normally People are using a Proxy server in the case of slow networks and boost internet speed. Sometime Proxy server used for broke the security. So, go with the below network settings.
- From the top Mac menu, Click on Apple Logo.
- Next, click on the System Preferences option.
- Now, Find and Tap on the Network option.
- At the bottom right corner of the screen, click on Advanced.. option.
- Click on Proxies Tab and Select the Checkbox, Auto Proxy Discovery and uncheck the SOCS Proxy checkbox.
- That’s it.
Fix 4: Disable Digital Certificate Assurance EV root on Mac
Follow this solution on your Mac, Disable digital certificate on your Mac and test.
- Open Finder on Mac, Click on Applications > Utilities.
- Now, Open Keychain Access.
- Next, From the keychain window, select System Tools under the Keychains and All Items under the Categories section.
- Now on the Next side, Double click on Digicert High Assurance EV Root CA.
- Under the Trust Section, Select Never Trust under the When Using this certificate.
- That’s it.
- After that restart the Mac, and revert the changes.
Fix 5: Delete DB file from Mac cache folder
First of all, find the Cache folder on your MacBook mac computer. The folder path is complex so follow the below command,
- Open Finder on Mac.
- Next, From top Mac menu > Go > Go to Folder…
- Now, Enter this command: /var/db/crls/ and Click on Go.
- Here you will see the db file names: “crlcache.db” and “ocspcache.db”
- Move this file into the Trash folder. and Restart your Mac.
- Now, check the Apple Store on Mac working as expected.
- That’s it.
Fix 6: Update Mac to Latest Software Version
Check which version of macOS are you using, if there is an update available then update it.
- Step 1: Click on the “Apple” icon and select “About this Mac.”
- Step 2: There you can see which version is installed on your Mac.
- Try clicking on the “Software Update” option to see if it takes you to App Store.
Useful for you: Turn on Automatic Software Update on Mac.
Fix 7: Make sure Internet Connection is Live
To use Mac App Store, your Mac must be connected to an internet connection or it will show “You Are Not Connected to the Internet” error. So if you are receiving the same error line, then your Mac’s internet connection might be slow or not working at all. To cross-check it, open the Safari Browser and load any website, if it works perfectly, then you need to move to the next Fix.
Meanwhile, try these tricks;
- Switch to different Wi-Fi networks or connect broadband Cable to Mac.
- Restart your Wi-Fi Modem or Router.
- Turn Off VPN, if it is active.
- If none of them works, contact your INS.
Fix 8: Sign Out and Sign In on Mac
If still you can’t connect to Mac App Store, and App Store not downloading apps on Mac, the recommended Fix is to Sign Out and restart the Mac and then Sign In with the Apple ID. This will quickly remove if the Apple ID is causing any issue while downloading Apps on Mac.
- Launch the App Store and click Store on the menu bar.
- Click Sign Out.
- Next, click on the App Store and then Quit App Store.
- Restart your Mac and then open the App Store and again select Store to Sign In.
Fix 9: Delete App Store Preferences from Mac
App Store Preferences can be somewhat called the cache files of the Mac App Store, which is used to make App Store faster, but it can create numerous issues like this. Sometimes, deleting them is the only solution to bring back the functionality of the program and in your case, it may fix App Store Not Working on Mac problem.
- Navigate to the Finder.
- Click Go and select Go to Folder.
- Type the following path, ~/Library/Caches/ and Go.
- Now find the following files and move them to the Trash.
Next, type the path as you’ve done earlier, ~/Library/Containers/ and click Go and delete the files as mentioned below.
Fix 10: Check the Firewall Settings on your Mac
The Firewall settings on your Mac are set to protect the system from threats and enhance security. However, it can also cause an issue when any wrong option is selected, so you must check one and verify the following settings to fix the App Store Not Working on macOS Catalina or MacBook Pro.
- Navigate to the System Preferences.
- Go to Security & Privacy.
- Open Firewall.
- You may need to click on the Lock icon at the bottom and enter an Administrator password to change settings on the Firewall.
- Check the box of Automatically allow built-in software to receive incoming connections.
Fix 11: Clear Firewall Cache on your Mac
If Firewall settings are already correct, then try to delete the Firewall cache of Mac. Don’t worry the Firewall will create a new cache automatically.
- Launch Finder.
- Click Go > Go to Folder.
- Type the path, /var/db/crls/ and click Go.
- Once you entered the location, find the following files and move them to Trash.
- If asked, enter the Administrator password and delete them.
Fix 12: Reboot Mac in Safe Mode
Try restarting Mac in Safe Mode, this may fix the Mac can’t connect to App Store error. Turn off the Mac and then power on. Immediately press and hold the Shift button until the login screen appears.
Now try to use the Mac App Store.