Why does my Apple Music keep crashing on Mac? Several Mac users have reported that when clicking on the Playlist button or playing a Song in, the Music app quits unexpectedly. For most of them, this issue arises after updating the Mac. Often, the reason behind the app quits unexpectedly, or the app crashing on Mac is related to the firmware or could be a glitch. We’ve prepared a detailed troubleshooting article to deal with Music App crashing on Mac M1, MacBook.
If you haven’t reported the issue to Apple, then give it a try to the below-listed workarounds; it might be possible one of these solutions fix the problem.
Fix Apple Music App Crashing, Quits Unexpectedly on Mac, MacBook
1: Check Apple Music Status
Visit the Apple System Status page or Apple System Status in Another location to ensure the Apple Music is actively working and there is no issue from Apple’s end. Often, the Apple Services undergo maintenance; in that case, wait until the Music App resumes. If Apple Music has Green Label, it is working, and if Yellow or Red Label, it is under maintenance.
2: Force Quit Apple Music App
Music on Mac keeps crashing on macOS 12 Monterey or M1 Mac? Force quitting the Music App might resolve the Music App Freezing, Lagging, and Unresponsive issues.
1. Click on the Apple Logo icon on a Mac computer.
2. Select Force Quit.
3. When you see the dialogue box, click on the Music app and then select Force Quit.
4. Choose Force Quit.
This action will stop the app completely without saving any changes. Though, by this, you might lose some changes if you’ve made them recently and couldn’t get a chance to Save them.
Once the Music App Force Quits, you can reopen from the dialogue box, click on Reopen button to launch the Apple Music App. Now play Music, navigate to Settings, and see if the Music app is crashing or working correctly.
3. Restart Mac
Another basic but worth trying workaround is to restart the Mac to deal with random bugs and software glitches across the macOS System. Do you power off the Mac after completing work or frequently? If not, then make it a habit to power off the Mac when you’re done with Mac; this will boost the device’s performance while avoiding such app crashing errors.
Close all the apps on Mac. [Apple Logo > Force Quit > Select All Apps > Force Quit]
1. Click on the Apple Logo on a Mac computer.
2. Select Restart.
3. Choose Restart.
4. Update Music App and MacOS
When the Apple Music Keeps Quitting Unexpectedly on Mac, MacBook, you should make sure the macOS and Music App both are compatible with each other. Apparently, while updating the macOS, all the default Apple Apps, including Apple Music, updates automatically. But still, check for the updates of the Apple Music app manually even after updating the Mac.
To Update Mac,
1. Click on the Apple Logo on a Mac computer.
2. Select System Settings…
3. Go to Software Update.
4. Download and Install firmware if available.
To Update Apple Music,
1. Open the Mac App Store on a Mac computer.
2. Select Update from the sidebar.
3. Click Update All. To update individual apps, click on Update next to each app.
5. Restart the Mac in Safe Mode
Safe mode helps you determine whether the Music App crashes on a Mac due to startup programs loaded on the Mac. Follow the below steps to start up the Mac in safe mode. Get a Detailed guide in this linked article.
For Apple Silicon-based Mac:
- Power Off the Mac, click on the Apple menu, and select Shut Down.
- Let the Mac turns off completely.
- Press and hold the Mac Power Button to turn on, don’t release the power button until Startup Disks and Options appear.
- Choose Startup Disk.
- Now press and hold the Shift Key, then select Continue in Safe Mode and release the Shift Key.
- That’s it. Turn on the Music app and hope this fixes the issue. Safe mode on Mac automatically fix the issue and will be working fine after turn on your Mac in normal mode., Restart your Mac to Exit safe mode and Start normally.
For Intel-based Mac:
- Click on the Apple icon.
- Select Shut Down.
- Once the Mac shut downs completely, press and Hold the Power button to turn it on.
- And immediately hold down the Shift Key until the login window shows up.
- That’s it.
To Exit Safe mode on Mac: Restart Your Mac, only.
6. Remove Apple Music Caches & Plist Files
Another way to reset Apple Music settings and related issues is to delete the Configurations files associated with the Music App. Property files (plist) stock the cache data. Here’s how to remove them.
1. Open the Finder App on a Mac computer.
2. Click on Go > Go To Folder…
3. Enter the following path in Go to the folder dialogue box,
~/Library/Preferences
4. Search Music in the Search Box within the Preferences folder.
5. Select the PLIST file and Delete it. Also, Delete the Caches file.
6. Enter the following path in Go to the folder dialogue box,
~/Library/Caches
7. Search Music in the Search Box within the “Caches” folder.
8. From there, find the Music Plist files and drag them to Trash.
7. Try Alternate User Account
Sometimes a problem is associated with the user account that you’re using. Nevertheless, you can create a new user account, or if you already have, then switch to it and see if Apple Music App works on Mac.
To Create a New User Account,
1. Click on the Apple Logo on a Mac computer.
2. Select System System…
3. Select Users & Groups.
4. To add a new user account, click the lock button in the bottom-left corner and enter the admin password.
5. Click on the Plus(+) button in the sidebar.
6. Choose New Account and select a type of user.
7. Fill the required details and then click Create User.
If you already have an alternate user account, then click on the Apple icon > Restart. From the login screen, change the user account and log in.
8. Contact Apple Support
If the aforementioned solutions didn’t fix the Apple Music Crashing or Quit Unexpectedly on Mac, then contact Apple Support. They will determine the issue, might ask you for Error Logs of Apple Music, provide them to get it fixed.
