Unable to Move Message to trash on iPhone 8/8 Plus/7/6/6 Plus/X: iOS Mail app

I suggest you here, to fix Unable to Move Message to trash error on iPhone. Most of the iOS users have more than one Mail account on his/her iPhone or iPad Such as a Gmail Account, Exchange Mail Account, Yahoo, iCloud, AOL, Outlook. You can apply this way supportable All iOS (iOS 11/10/9/8) devices likewise (iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7/7 Plus, iPhone 6S, iPhone 6, iPhone 6 Plus, iPhone 5S, 5C, 5, iPhone 4S, iPhone 4 and iPad Air, iPad Mini).

Even I experienced bad behavior, whenever my iPhone Mail or Message Inbox spread out and can’t move mail to trash box, after the number of tries to delete because it happens; if error Unable to Move Message to trash appear on your iPhone or iPad Screen. Don’t frustrate, I’ll give you here a way to Solved it easily. So, follow the beneath steps for How to fix Unable to Move Message to trash error on iPhone, iPad Mail app.

Also ReadEssential Home accessories for iPhone, iPad:

Step for Solve “Unable to Move Message” to trash error on iPhone, iPad

fix Unable to Move Message to trash error on iPhone 6

Go to the Settings > Accounts & Password > Mails under Accounts and Tap on Mail account name, after that sign-out Mail account from device and Re-Login.

Restart iPhone (Press and Hold side button until you see a slide to turn off slider on screen) & Re-Add Mail account in iPhone Mail app.

Also check the setting for specific mail server like iCloud, Gmail, Custom Domain

For iCloud: Go to the Settings > Account & Passwords > iCloud > Mail [Scroll down]

1 iCloud Mail Settings on iPhone

Advanced > Adjust or Set Mail Box Behavior for Deleted Mailbox.

2 iCloud Mail Advance Settings on iPhone

Also, Check Move Discarded Messages into “Deleted Mailbox

3 Deleted Messages settings for iCloud Mail app on iPhone

For Gmail or Other Mail servers: Tap on Mail Name

4 Gmail Settings on iPhone mail app

Account >

5 Account settings on iPhone mail app

Advanced >

6 Advance Settings for mail app on iPhone

Check Mailbox behavior for Deleted Mailbox to Trash or Move Discarded Messages into Deleted Mailbox.

7 Deleted Mail under advance for mail app on iphone

Check for Update

Apple released new updates on Mail app also, recently apple fix out the bug for Gmail in Mail App. So Don’t miss to check and update iOS on iPhone, Go to the Settings > General > Software Update > Download and install Update.

Force Restart or Reboot

Press and Hold Below buttons until you see apple logo on Screen,

iPhone 8 Plus/8 Plus:

  1. Press and Quickly Release Volume Up button,
  2. Press and Quickly Release Volume down Button,
  3. Press and Hold Side Button until you see the Apple logo on Screen.

To Start iPhone, Again press Side button until startup apple logo on the screen.

iPhone 6S and Earlier: Sleep/Wake + Home button

iPhone 7/ iPhone 7 Plus: Sleep/Wake + Volume Down button

Go to the Settings > Accounts & Password > Add Account > Setup mail incorrect way.

There are too many custom settings on delete or remove mail from mail account.

Try this, Get more information about each setting on delete Messages.

Backup and Restore

Take iPhone backup on iTunes or iCloud, Install New compatible iOS as clean install to fix all the errors and bug by restore iPhone.

iOS 9/ iOS 8: Go with Below steps for Mail App Settings on iPhone

Step 1. Tap Settings app from your iPhone home screen

Step 2. Tap Mail,Contacts,Calendar and Tap on your email.

Step 3. Tap Account

Step 4. Next, Tap Advanced.

Step 5. Tap Deleted Mailbox and Make Sure it’s set to Trash

Step 6. Now, Tap Advanced, then Account. Then Press Done.

That’s it. I hope, Now’s your problem will be solved. If you see the same issue again,

Then follow the Step 1 to Step 3 and then

Tap on IMAP Path Prefix

Next tap on Inbox After you make your necessary changes,

Tap on Account and then Done.

That’s it. You can know to us in the comment box, concern this tips on How to fix Unable to Move Message to trash error on iPhone, iPad – iOS.

Conclusion– Main reason of Unable to Move Message to trash is Either Mail or Message Trash will be Overflow or path may be changed.


  • Liz

    I am so frustrated, I have been reading so many websites with similar instructions but I have no “IMAP Path Prefix” option (I have: Use SSL, Authentication, Delete from server, Server port). And with deleted mailbox, I can only check it off there is no option to assign it to Trash.

  • Liz

    Any ideas? Would be more than grateful for your time and help.