Last Updated on Oct 21, 2020
Netflix owns millions of subscribers, watching movies and shows all the time, on mobile phones, or PC. Nevertheless, it is obvious that Netflix stops playing video or Netflix not working on iPad or iPhone, for some of the other reasons. And we all know it’s a bit difficult to deal with such a vast audience and their issues, you may have to wait for a day or two, for their reply. To avoid such a long interruption, you should try our troubleshooting when the Netflix app stops working on iPhone or showing error while playing videos on the Netflix app.
we are happy to help you, submit this Form, if your solution is not covered in this article.
The solutions are specifically mentioned, there’s no need to panic, or need any expertise to fix the Netflix app not working problem on your iOS. It’ll take less than an hour to try out all of the tricks; however, make sure to check if Netflix is working after trying each troubleshoot to save your time.
Netflix App Not Working on iPad or iPhone
Solution 1: Cross Verify your Netflix Subscription
When Netflix stops playing videos on iPad or iPhone, the very first thing you should be checking is your current Netflix plan. Netflix offers various plans in which the basic plan comes with the support of a single screen, Netflix has the plan to play two screens at a time and so on. What’s your Netflix Plan? And in how many devices you are playing Netflix at the same time? When will your Netflix Plan expire?
If you don’t know any of these, check the same from the Netflix app,
- Go to the Netflix app on your iOS device.
- In the end, tap on three-horizontal
- Select Account, to explore your Netflix account details.
- Tap Plan Details.
- From there you can find all the Netflix subscription-related information.
Solution 2: Check Network Connectivity & Remove VPN
Secondly, if Netflix App showing there is a problem connecting to Netflix. Please try again later error, it’s time that you make sure internet connection is alive and strong. Since you are watching movies or shows on Netflix, I’d recommend you connect the iPad or iPhone to Wi-Fi for a smooth video experience. Or use the offline download option to watch movies when you are far from Wi-Fi. Otherwise, you’d end up finishing the cellular data behind a single movie.
Apparently, if you think that network is working correctly, then go to the Safari app and open any website to make sure the internet is live.
Alternatively, you can switch to other Wi-Fi networks just to ensure that the problems aren’t with the internet.
Next Part is Remove or Disable VPN from iPad,
- Open the Settings app on the iPhone. Scroll to General.
- Now, Scroll and Tap on VPN > here’s Installed VPN profile [Tap on (i) button] > Delete VPN
- That’s it. I recommend to Delete VPN app from iPad Home screen if installed on your iPad.
Solution 3: Check Netflix’s Server Status
When the Netflix is under maintenance, you can’t access Netflix anyhow. However, wait for an hour or two, they will be fixing and improving the Netflix for your betterment. From Is Netflix Down? You can check the server status of Netflix.
Solution 4: Re-launch Netflix App
While Network is Good, Plan is subscribed and Netflix server status is UP, but still, problems playing Netflix on iPhone? What you can do now is to force close the Netflix app on an iOS device and re-launch it. Sometimes, excessive load on the app can slow down or freeze the system or throw a random error. Swipe Up your Finger from bottom Dock > See App Switcher screen (Preview with Opened Apps on iPad) > Swipe on App Preview to Close app. Also, Find Different methods to Force close Running Recent apps on iPad.
Solution 5: Update Netflix App
There are high chances of Netflix showing errors or stopped playing video all of sudden if the app is not updated to the latest version. The latest update brings up security fixes and enhancements for faster and seamless video playing. What you can do is, open the App Store >tap on your Account icon > Scroll down and tap Update next to Netflix app.
Once the app is updated, you can force close the Netflix app, restart the iPhone and open the Netflix. Don’t know how to force restart iPhone, iPad? Look at the below steps.
Solution 6: Restart iPhone, iPad
So here’s the guide on how to reboot the iPhone and iPad.
For iPhone 8 or later and iPad without Home button,
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Press and hold the Side button until the Apple logo appears on the screen.
For iPhone 7/7Plus,
- Press and hold the Volume Down button and Power button until Apple logo displays.
For iPhone 6S/6SPlus and iPad with Home button,
- Press and hold the Home button and sleep/wake button and release it when the Apple logo appears on the screen.
Solution 7: Update iPhone, iPad
I’m glad to inform you that most of the iOS compatible devices have already received the latest iOS 13 or later updates with many more features and improvements. On the other side, those who don’t get the support for iOS 13, Apple has also sent the updates with the same security updates and bug fixes to get rid of App crashing or not responding errors.
If you haven’t updated your iPhone and iPad to the latest firmware, connect your device to Wi-Fi and check for the software updates right now.
- Open the Settings
- Tap General.
- Select Software Update.
Solution 8: Reinstall Netflix App
If none of the above solutions fix the Netflix not working on iPhone, iPad. Unfortunately, you have to delete the Netflix app and re-install it. Deleting the Netflix app will remove the temporary files associated with the app, remove your account data for once, so make sure to write the login details of the Netflix account and then only uninstall it.
- Press and hold for a few seconds until (x) appears on the app and tap on the (x).
- iOS 13 or later users can press and hold the Netflix icon and select Edit Home Screen and then Delete
Fix Netflix Not Playing Video on My iPad, iPhone
To serve content depending upon your region, Netflix uses the date and time of your iPhone and iPad. So, if you’ve just downloaded the Netflix app or updated the iPhone, and Netflix not playing video on iPhone or iPad, you need to make sure the date & time on your iPhone matches your current region.
Make Sure Date & Time are Correct
- Go to the Settings on your iOS device.
- Tap General.
- Open Date & Time.
- Toggle On Set Automatically.
Reset Netflix Settings
If Netflix is showing particular error code while playing videos online or downloaded content, then resetting the app might help you out.
Premium Support is Free Now
- Open the Settings
- Scroll down and tap Netflix.
- Turn on Reset. It will delete the downloaded content.
- Close the settings and open the Netflix app.
- Sign in and try playing a video.
Why I Can’t Download Netflix on my iPad?
If the iPhone or iPad showing This item is no longer available while downloading the Netflix App, make sure your iOS device is updated to the latest firmware.
In another case, if you have already downloaded the Netflix app from the Apple ID on another device and now trying to install the Netflix app using the same Apple ID, you can access the Netflix app from the Purchased section in the App Store.
- Go to the App Store
- Tap Purchase
- Now Select Not on this iPhone/iPad.
- let’s Find the Netflix app and
- tap on the cloud icon to download it.
I hope, you got here the successful solution to fix the Netflix streaming. if none of the tricks worked for you then don’t worry, fill the form given on or post and submit your Netflix problems for iPad or iPhone.