All time we need App Store for use iOS app on iPhone, iPad. Because we can not download the app from third-party store or Web. Get help from us from this article, and can not connect to App Store on iOS 11 on iPhone or iPad. In the troubleshooting steps, we need to check and test Apple software system and iOS Device settings. That might be bug and misconfiguration from outside. Let’s see how to repair issue on can’t connect to App Store pop-up message or App Store home screen goes white and not apps are found. Also, page for search app not getting the result from app name.
Apple always cares millions of connected Apps users and Developers. Apple guaranteed on app store server is alway up.
- 1 Fixed: cannot connect to App Store in iOS 11: iPhone, iPad
- 1.1 1. Is the app store down? Check using these ways
- 1.2 2. Logout and login App Store
- 1.3 3. Manage Date & Time to automatically
- 1.4 4. Reset Network settings or Check WiFi is turn on
- 1.5 5. Enable Mobile Data for App Store
- 1.6 6. Restart or Reboot iDevice: iOS 11
- 1.7 7. Change Network DNS Address
- 1.8 8. Check for Update iOS [Next iOS 11 Version]
- 1.9 9. Backup and Restore
- 1.10 10. Close Apple Store app from multitasking, Relaunch it
- 1.11 11. Use Feedback app
- 1.12 12. Remove Third-Party App Profile
Fixed: cannot connect to App Store in iOS 11: iPhone, iPad
I feel that this error will see mostly on while we jump to app store from Webpage or installed Other Apps.
1. Is the app store down? Check using these ways
Although we can check Apple server system status for app store from here. In the list first is Apple App Store status.
Now everything is fine on server end then check on your iOS device.
2. Logout and login App Store
Verify that your iPhone sign in with correct Apple ID, Go to the Settings app on iPhone, iPad.
Check and Verify Apple ID used in App Store
Step 1: Under the settings, Tap on Profile name.
Step 2: Now, Go to iTunes & App Store > Tap on Apple ID.
Step 3: Popup screen show list of options, Choose to Sign out and Sign In again. Getting error connecting to the apple id server that means try after sometimes.
3. Manage Date & Time to automatically
Auto Update Date & Time change or reset itself depends on current geolocation. Enable auto update Date and Time,
Go to the Settings > General > Date & Time > Set Automatically toggle enable.
This will use location services, See your time Zone for identifying auto time zone is working correctly or updated.
4. Reset Network settings or Check WiFi is turn on
Sometimes, WiFi is turned on and showing on the top status bar. But WiFi network cable to send the data packet or your iOS Device not receiving internet data.
WiFi showing on other device but not accessible, You must Restart router. Still not help then contact your ISP (Internet provider)
WiFi is running on other devices, Reset Network Settings
Reset settings, Go to the Settings App > General > Reset > Reset Network Settings.
Turn Off & Turn On WiFi Again from settings
Enable Airplane mode then Disable then check.
5. Enable Mobile Data for App Store
For the app store, we have a restriction on it. That helps in save data plan. Otherwise, new app update and download new app consume more Megabytes or Gigabytes. If this restriction is enabled then iOS device not able to use app store while cellular data is on.
Go to the Settings > Cellular > Enable Cellular Data.
Scroll down to last, and See the list of apps all are using internet data. If it’s enabled then your App Store screen like in below,
Note: anyhow you want to use App Store on iPhone, enable access for App Store on Cellular.
6. Restart or Reboot iDevice: iOS 11
Follow this short step, Restart or Reboot iPhone. Press and hold Sleep/ Wake button until you see Slide to log off. Again press sleep/ wake button for start.
iPhone 6/6S/5S: Press Sleep/ Wake + Home button.
iPhone 7/ 7 Plus: Press Sleep/ Wake + Volume down button.
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7. Change Network DNS Address
Launch Settings app on iPhone.
Next, Tap on the (i) icon near to WiFi name, Scroll down and Tap on Configure DNS under DNS section.
Select Manual, Tap on Add Server and Enter: 220.127.116.11
After that Tap on Save
8. Check for Update iOS [Next iOS 11 Version]
No luck, Won’t load the app on Apple store. Apple tries to fix all the small problem in the regular update, Please check for new iOS 11.x update for your Devices (iPhone, iPad or iPod Touch).
Settings > General > Software Update > Download and install.
9. Backup and Restore
iOS Backup can take using iTunes or on iCloud (I recommended iTunes backup because it’s fast & Easy compare to cloud)
Download the iPSW file and Restore it via iTunes. Connect iPhone to iTunes via lightning cable, Press Command + Restore iPhone -> Browse .ipsw file and restore on Mac.
For Windows, Shift + Click on Restore button in iTunes.
10. Close Apple Store app from multitasking, Relaunch it
Shut down app store app on iPhone by Force close it from multitasking screen.
Double tap on the home screen, Slide up finger on the app to close it. Unable to close it then clear iPhone RAM.
11. Use Feedback app
it’s urgent and get more help then Send feedback to Apple feedback app. Find feedback app on iPhone, iPad (Use spotlight search for easily find app otherwise it doesn’t show at glance)
Accept terms and conditions, Login with Apple ID and Password.
Tap on new Feedback, Send it with full description.
Wait for a reply in Feedback app inbox.
12. Remove Third-Party App Profile
First, heck you have an installed any management profile app on iPhone or iPad. Just remove it and check it.
To see all third-party app profile and manage it (Delete).
Go to the Settings > General > Profiles.
Tap on the profile name and “Remove Profile”.
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